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| Circular number | Commercial Circular No. 21 of 1999 |
|---|---|
| Date | 1999-07-23 |
| Type | Commercial Circular |
| Topic | refunds |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Frauds in case of manual refunds, Pieose refer to this office letter No, 98/TG.IV/49/ Gen/Rlys/ ticket was printed on a plain paper, The blank computer ticket hag
va
. Governmen { of India(Bharat Sarkar) |
linistry of Railways (Rail. Mantralaya)
(Railway Board) oe
cows ae “er
No, 99/TG.1/42/P/Retund New Delhi, dated: 23-07.1999
Chief Commercial] Matiagers,
All Zonal Railways, |
(Commercial Circular No.21)
Sub: Frauds in case of manual refunds,
Pieose refer to this office letter No, 98/TG.IV/49/ Gen/Rlys/
Inspection dated 7,9.98 wherein it was desired that the staff
dealing with refund cage should verify the senuingness of tickets
‘and. its Particulars before granting refund to avoid fraud. Howevey,
© still frauds are taking place in the Fase of refund b adopting
different methods, It has been observed that Most of the frauds int
Tefund cages take. place in the refund being’ granted manually,
2 In a recent CASE of Western Railway during an inspection, it
was found that a fraudulent Manual refund was granted on a
ogus computer ticket: he Modus operand; followed by the
Reservation Clerk in this case wag that-a zero amount ticket wag
Prepared. in the computer’ on the authority of Pre-bought ticket,
This ticket instead of Printing on the blank Pre-printed computer
ticket was printed on a plain paper, The blank computer ticket hag
been taker oul and got Printed outside brobably on an electronic
' typewriter with all the details similar to PRS ticket indicating full
fare of { he ticket.
3 The Tailway has already initiated action against the suspected
‘Stall Mvolved in this fraud. To Safeguard against such fraudulent
transaction, it has been decided that henceforth: in all such tickets
On which refilind 15 not permissible across the counter, "No refund"
should appear on the reservation charts under the column 6f the
ticket num ber, - .
iy ‘|
semper, . ग। The railways should conduct vigorous checks of the manual |
refund granted ‘to the passenger. A voucher should be prepared at
the end of each day on the details of manual refunds granted alter
a charting which. should then be oyoss-checked on the PRS ob. thes
. following day. This would help to ensure genuineness of the refund
and also to prevent malpractice, Necessary action: may please be
taken accordingly.
(This disposes of CCM/ Wester. Railway's
13.00, letter dated 26-05-
1999)
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ET “(Mauna Anand )
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Copy tor,
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Director, Passenger Marketing,
एप मां 5 \
em,
Railway Board.
nn a hoes
1, Shu
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iS, K. Nanda; Gertral Manager] PRS, opis, Chankyapur,
New Delhi, for information and necessary action नि ensure
that the necessary indications: appear in the chart.It is. also
‘desired that possibility of including the authority on which
the ticket is issued be indicated in. the chart alongwith. the
ticket number, | :
2. CCM/PSs and CCM/PMs , A Zonal RailwayS *
3. छाज(एकाछी, EDVT and TC-HL 8 V (38) Bratiches of Board's
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