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| Circular number | Commercial Circular No. 01 of 2004 |
|---|---|
| File number | No. TCH/2003/03/Refunc/Computerisation. |
| Type | Commercial Circular |
| Topic | refunds |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Grant of refund fram. PRS on cancellation of tickets - Computerizes Coaching Refund Scheme. 43 Refund shall be granted in those cases only where refund 18 otherwise
(मारत सरकार) GOVERNMENT OF INDIA (रेल मंत्रालय) MINISTRY OF RAILWAYS (रेलवे He RAILWAY BOARD) COMMERCIAL, Cit RULAR NO. f NO OF 2004 No. TCH/2003/03/Refunc/Computerisation. New Delhi, dated /2-.01.2004 General Managers, Alt indian Railways. Sub: Grant of refund fram. PRS on cancellation of tickets - Computerizes Coaching Refund Scheme. . As per provisions contained under Rule 213 of IRCA Coaching Tariff No. 25, Past | (Val. |}, refund in most cases of unused tickets is acimissible at the stations within the prescribed time limits. in cases when refund is not admissible/granted at the stations on account of expiry of the prescribed time limit or otherwise, a Ticket Deposit Receipt (TDR) is issued to the passenger in lieu of the surrendered ticket. The passenger is required to apply for refund to CCM (Refunds) of TDR issuing Zonal Railway whic: grants refund, if due, after processing the case. Refund in such cases is granted by TOR issuing Zonai Railway 2. The above system of granting refund against TOR is curnbersome & time- हो consuming which has been the reason for a large number of complaints. in order to simplify the procedure, it is proposed to use the PRS 50 that, even after the prescribed time limits, refund in most of the cases can be granted fromm the PRS across the counte: anywhere in the country. The details of this scheme of coaching refunds are given below 3. SYSTEM FOR UPDATING CHART-POSITION INP 3.4 Railways have already implemented the scheme based on experience of a Pilot Project on South Central Railway where ‘after checking the toach, the TTE prepares an Exceptional Data Report (EDR) (proforma enciosed) showing details of non- tumed up passengers, lower class travel, failure of AC in the coach, less number of persons travelling on group ticket, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of train. 3.2 Zonal Railways by now must have already nominated specific stations as Data Entry Points where the data from EDRs brought by TTEs is fed into the PR Preferably the change-over stations of TTEs and the data-entry stations should be the same to make the process easier, PRS availability should be checked before nominating the Data Entry Points. 3.3 At the time of feeding the data, if it comes to notice that the ticket has ready been cancelled as per PRS, the data should not be fed and the words “already cancelied” should be written on EOR by the Data Entering person alongwith his full signature and date 3.4. The data so fed will be ne t on-line in PRS for 30 days after the scheduled departure of the train from its origiriating station to assist the refund office in expediting refund in TDR cases £2 -2- 3.5 Data will be kept in such a manner so as to include the name of TTE/Conductor who has signed the EDR. This data wil! be stored for 3 yearés on computer memory as being done presently for normat PRS data. 4. GASES OF REFUND TO BE COVERED UNDER THIS SYSTEM 4.4 Refund under this systern shall be granted for Reserved & RAC tickets in cases of non-turned up passengers, lower class travel, failure of AC in coach, discontinuation of journey by passengers due to dislocation of train services, accommodation not provided and cancellation of trains. For Waiting list tickets, refund will not be granted under this system but will continue to be granted as per existing rules. 4.2 Refund under this system will also he granted in cases of less number of persons travelling on group tickets. 43 Refund shall be granted in those cases only where refund 18 otherwise admissible in cash at the stations across the counter. In cases where cash refund is not admissible at the stations across the counter (including partially used tickets), refund shail nat be given at the stations under this scheme 44 Refund offices should have Coaching Refund terminals to settle TOR refund cases promptly 5. WHEN & HOW REFUND WILL BE ADMISSIBLE 5.1 Refun
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