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| Circular number | Commercial Circular No. 59 of 2016 |
|---|---|
| File number | No. TC-0/2003/201 |
| Date | 2016-11-09 |
| Type | Commercial Circular |
| Topic | refunds |
| Currency | Superseded |
| Official PDF | indianrailways.gov.in |
Revision in the procedure of cancellation and refund of value of Rs. 10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016 and refund of fare as per refund rule shall be allowed for waitlisted
COMMERCIAL CIRCULAR No. 54 of 2016
भारत सरकार GOVERNMENT OF INDIA
Ya मंत्रालय MINISTRY OF RAILWAYS
(रेलवे बोर्ड, RAILWAY BOARD)
No. TC-0/2003/201 6/refund . New Delhi, bol 1.2016
To Chief Commercial Managers
All zonal Railways
Managing Director/CRIS/Chankyapuri/New Delhi
Managing/Director/IRCTC/New Delhi
Sub: Revision in the procedure of cancellation and refund of value of Rs. 10,000/-
and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016.
Ministry of Railways desire that the procedure for cancellation of tickets and refund of
value of Rs. 10,000/- and above for the PRS. counter tickets booked from 09.11.2016 to
11.11.2016 shall be revised as under:-
(i). Cancellation of such tickets and refund of fare of value Rs. 10,000/- and above shall
NOT be allowed in cash or through green pay order or by any means involving cash across
the counter. The payment shall be only through Cheque/ECS payment.
(ii) Such ticket may be refunded through filing of TDR only on surrendering of original
ticket. TDR shall be filed within the prescribed time limit for cancellation of ticket across the
counter as per Refund Rule e.g. TDR shall be filed only upto half an hour before the
scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours
before the scheduled departure of the train, for which ticket has been issued etc.,
(iii) In such cases TDR. and refund of fare as per refund rule shall be allowed for waitlisted
tickets also only through Cheque/ECS payment.
(iv) This shall be implemented with immediate effect.
This issues with the concurrence of Finance (Commercial) and Accounts Directorates
of Ministry of Railways
CRIS may make necessary changes in the software.
Ensure action accordingly and confirm.
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(Vikram Singh)
Director Passenger Marketing
Railway Board
No. TC-II/2003/2016/refund ः New Delhi, \o 11.2016
Copy forwarded for information to:-
1. Dy. Comptroller & Auditor General of India (Railways), Room No.224, Rail Bhavan,
New Delhi.
2. FA&CAO, All zonal Railways.
3. Principal Director of Audit, All zonal Railways AN:
For Financial Commissioner/Railways
2/-
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No, TC-II/2003/2016/refund | New Delhi,\® «11.2016
Copy To: |
1. CCM(PM) all zonal Railways
2. ADV (Rates), ADV/A, ADG/PR, ADV/F, EDVT, ED(C&IS), EDFC, DTC(G), DTC(R).
3. TC (CR), F(C), PR, V(SS), Budget, branches of Railway Board.
4, General Manager, Centre for Railway Information System (CRIS), Chanakyapuri, Near
National Rail Museum, New Delhi — 1 10021
5. Chairman and Managing Director/I[RCTC/New Delhi.
Vikram Singh)
Director Passenger Marketing
Railway Board
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