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| Circular number | No. 2024/TG-V/12/1 |
|---|---|
| Date | 2025-01-14 |
| Type | Commercial Circular |
| Topic | ticket-checking |
Availability of contact details of various onboard staff with Ticket Checking staff reg most ticket checking staff travelling in the train as Train Superintendent who shall be
हितेंद्र मल्होत्रा भारत सरकार सदस्य (परिचालन एवं व्यवसाय विकास) रेल मंत्रालय रेलवे बोर्ड रेल भवन, रायसीना रोड एवं पदेन सचिव सत्यमेव जयते नई दिल्ली-110001 HITENDRA MALHOTRA नगर ire late peta eal ere & Business Development) कर कक ive me ed AD NEW DELHI-110001 & ex-officio Secretary D.O. No. 2024/TG-V/12/1 Dated : 14.01.2025 General Manager, All Zonal Railways CMD/IRCTC, New Delhi Sub: Availability of contact details of various onboard staff with Ticket Checking staff reg. The role of Train Captain has been defined by the Transformation Cell letter 2018/Trans Cell/Traffic/Policy dated 08.06.2018 as the overall in-charge of all onboard railway personnel and outsourced staff to ensure delivery of services to passengers: “All on board railway personnel and supervisors of all outsourced agencies shall report to the Train Captain for effective control and supervision to ensure improvement in on-board services offered by Railways. Zonal Railways shall issue necessary directives to all on board staff to ensure strict compliance of directions of the Train Captain to address the issues concerning complaint free travel of passengers failing which action may be initiated against the staff not following directions of the Train Captain.” These have been reiterated from time to time to Railways, with last letter to PCCMs vide 2024/TG-V/12/1 on 29.01.2024. In various inquiry reports, it has been a recommendation of CCRS that the details of onboard staff should be available with Ticket Checking staff so that onboard staff can be promptly reached out to at the time of need, especially in case of disasters. It is again reiterated that the details of all on board supervisors — railway personnel and outsourced, viz. Mechanical, Electrical, OBHS, Catering and Security should be intimated to the associated TTE Lobby. CRIS is working on integrating the various applications for seamless data exchange and visibility on Hand Held Terminals of TTE. Until such time, the details of onboard staff should invariably be shared with associated TTE Lobby in writing. During journey TTE In- charge to contact them if any deficiency is noticed rather than waiting for passenger complaint. This will go a long way in ensuring delivery of quality services and less complaints on Rail Madad wi alhotra) Encl. Letters referred above. भारत सरका GOVERNMENT OF INDIA रेल मंत्रालय ~MINISTRY OF RAILWAYS रेलवे बोर्ड RAILWAY BOARD No, 2018/Transf. Cell/Traffic/ Policy New Delhi, dated: 08.06.2018 General Managers, Indian Railways Sub: Train Captain as overall leader and in-charge of all on board railway personnel and outsourced staff Long distance Mail/Exp trains have a large group/team of railway personnel and outsourced staff on board for offering various services to the passengers and to provide maintenance on run. In order to introduce the concept of a single person/leader responsible for coordinating the entire team and facilitating all services during the complete journey of the train, it has been decided to introduce the concept of Train Captain. 2. In trains like Rajdhani/Shatabdi/Duranto and other trains where a Train Superintendent (TS) is on end to end basis, TS shall be nominated as “Train Captain” and made responsible for all the facilities on train. He/she should be provided with a badge of Train Captain to be worn on the uniform. All on board railway personnel and supervisors of all outsourced agencies shall report to the Train Captain for effective control and supervision to ensure improvement in on-board services offered by Railways. Zonal Railways shall issue necessary directives to all on board staff to ensure strict compliance of directions of the Train Captain to address the issues concerning complaint free travel of passengers failing which action may be initiated against the staff not following directions of the Train Captain. 3. In all other trains, where TS is not present, zonal railways may nominate the senior most Ticket checking staff
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