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| Circular number | Commercial Circular No. 40 of 2016 |
|---|---|
| File number | No. 2016/TG-V/12/3/TS |
| Date | 2016-08-07 |
| Type | NFR Policy |
| Topic | train-services |
| Official PDF | indianrailways.gov.in |
Nominating Train Superintendent responsible for all facilities on trains train including maintenance of the train (inside and outside),
Government of India (Bharat Sarkar) Ministry of Railways (Rail Mantralaya) (Railway Board) No. 2016/TG-V/12/3/TS ~ ~ New Delhi, dated 7.08.2016 The General Managers, All Zonal Railways. (Commercial Circular No. 40 of 2016) Sub: Nominating Train Superintendent responsible for all facilities on trains. While presenting Railway Budget 2016-17, Hon’ble MR has inter-alia made the following announcement:- “We will also make one person responsible for all facilities on train.” 2. Accordingly, a Working Group was set up to work out modalities for implementation of the above stated budget announcement. The recommendations of the Working Group have been examined in consultation with Commercial, Electrical and Mechanical Directorates and it has been decided. to implement this as a pilot project initially only in Rajdhani Express trains of Delhi Division(primary maintenance with Delhi Division) as per details given below:- (i). Train Superintendent (TS) will be made single person responsible for all facilities on train. All railway personnel and Supervisors of all out.sourced agencies shall report to the TS for effective control and supervision to ensure improvement in onboard services offered by Railways. (ii). The incharge from C&W and Electrical Departments would _ assist the ‘TS in supervision of onboard services and redressal of complaints and shall be designated as Assistant Train Supervisor (ATS). Specific duties for TS and ATS shall be laid down by the Zonal Railway concerned to ensure that the — intended goals are achieved. Arrangement to display contact numbers of TS in all coaches for seeking any assistance should be provided with arrangements to input the number at the start of the journey. 2)- a= i oll 3. (iii). (iv). ~2. Sr. DCM(Chg)/ Delhi division will act as “Product Manager” for all Rajdhani services starting from and terminating at NZM/NDLS/DLI. He will monitor the one window service being provided by Train Superintendents of respective Rajdhanis and would liaise with the concerned officers in Delhi division/NR. headquarters / other Zonal Railways over which the trains run, for various deficiencies like watering, AC, mobile chargers, bedrolls and linens, catering, timely placement, pre-cooling, punctuality of train etc. The Product agencies who shall coordinate with him for all aspects of the train including maintenance of the train (inside and outside), cleanliness, all on board services and facilitation for generation of non-fare revenue like commercial publicity inside and outside the train, onboard entertainment etc. A Mobile application will be developed by CRIS which will facilitate easy transmission of information between the Product. Manager, TS, ATS, Onboard staff and the control offices enroute so that the passenger as well as the concerned officer on Manager will be single point contact for the TS and concerned . ground and officials onboard can monitor the complaint being registered for the train while on run on real time basis. The Mobile Application will have interface with 24X7 complaint number 138 and Security Helpline 182 over which presently passenger complaints are received by the concerned Divisions. The TS will have a dash board on his tablet where he can view the complaints received for his train and allot them to the ATS/Security personnel for follow up action and redressal. This issues with the approval of Traffic Commercial, Electrical, Mechanical and Finance Directorates of Ministry of Railways. 4, The project shall be implemented after necessary mobile application is developed by CRIS. - Necessary instructions may be issued to all concerned accordingly. ' (Vikram eal h) Director Passenger Marketing Railway Board & = i ane TT सरकार ter मंत्रालय (xr बोर्ड) सं. 2016/टीजी-५४/12/3अ/टीएस नई दिल्ली, 04.08.2016 महाप्रबंधक, सभी क्षेत्रीय ter (2016 का वाणिज्यिक परिपन्न सं. 40) विषय: गाड़ियों में सभी सुविधाओं की जिम्मेदारी के लिए गाड़ी अधाक्षकों को तमिल करना! - 2016-1
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