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| Circular number | No. 2011/TG-III/600/34 |
|---|---|
| Type | Commercial Circular |
| Topic | catering |
| Official PDF | indianrailways.gov.in |
Instructions for Implementation of ‘Station Based E-Catering’ on IR supplied to the passengers under E-Catering are to be approved by IRCTC.
GOVERNMENT OF INDIA ( भारत सरकार ) MINISTRY OF RAILWAYS ( रेल मंत्रालय ) RAILWAY BOARD (रेलवे बोर्ड ) No. 2011/TG-III/600/34 New Delhi, Dated: 16 .09.2015 The General Managers, All Indian Railways The CMD IRCTC. B-148, 11°F loor. Statesman House, Barakhamba Road, New Delhi. ( Commercial Civeulor No-~5F of 201s ) Sub: Instructions for Implementation of ‘Station Based E-Catering’ on IR. In compliance of the Budget Announcement 2015-16, IR launched a pilot project on पिन Catering’ with IRCTC with the objective to facilitate passengers to book meals of their choice. The pilot project has been extended from time to time to cover more number of trains on Indian Railways. Based on the response/feedback received from the passengers and the need to ensure provision of catering services to travelling passengers, it has been decided to proliferate this scheme on Stations so that passengers are able to get pre-ordered meals of their choice at Stations. In the first phase. a pilot project is to be undertaken by IRCTC to start E-catering services on 45 number of major stations i.e. Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneshwar, Visakhapatnam, Mughalsarai Jn., Kanpur Central, Lucknow Jn., Varanasi, Jaipur, Bilaspur, Kharagpur, Allahabad, Gorakhpur, Anand Vihar Terminal, H.Nizamuddin, New Delhi, Delhi, Amritsar, Chandigarh, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Central, Chennai Egmore, Ernakulam Jn., Kozhikkode, Madurai Jn., Thrisur, Tiruvananthapuram Central, Bangalore City, Yasvantpur, Nagpur, Pune, Agra Cantt., Gwalior, Jhansi, Bhopal, Ahmedabad Mumbai Central, Surat & Vadodara. Based on the outcome of the pilot project, this scheme would accordingly be extended to cover more number of Stations. For implementation of ‘Station Based E- Catering’. following guidelines are to be followed: L; General Instructions Station based E-Catering shall be only for Stations and not on moving trains. IRCTC shall facilitate booking of meals through a specified phone number or website or through SMS. IRCTC should also develop convenient Mobile Apps to ensure maximum popularity of this scheme 1.3. The booking of meals shall be accepted with specific advance delivery time opted by the passengers. IRCTC shall co-ordinate with the passengers to ensure proper and timely delivery of meals. 1.4 Passengers having mobile number shall be able to book meals to be delivered at the identified stations. The stations with the facility of E-catering and available food items/brands/vendors shall be reflected through drop-down menu in case booked through website and the willing passengers may choose the option as per their choice and complete ordering of meals. 1.2. IRCTC shall provide the facility of online transaction along with the options of pre-paid or Cash on Delivery (CoD) for meal ordering purpose. IRCTC shall have internal arrangements with the service providers/vendors/food aggregators for ensuring delivery of meals as ordered ov the passengers. :.6 The pre-ordered meal shall be supplied by the delivery persons authorized by Railways IRCTC for delivery of meals booked through e-catering. The delivery persons ie ] 12 eed a= 1.8 1.9 2.2 2.3 2.4 32 3.3 3.4 (Numbers depending on volumes) must hold and carry Identity Card/authority issued by Divisions for entry into railways premises. Passengers will always be provided with a receipt of payment, either electronically or printed, as the case may be. Passengers shall be given the option to cancel the booking prior to the specified time (to be decided by IRCTC) of the scheduled delivery of meal. IRCTC shall arrange for refund of balance amount after deduction of cancellation charges as fixed by IRCTC in case where payment is made in advance. IRCTC shall be responsible for arrangements such as integration of payment gateway with banks, bank charges, reconciliation process for the bookings, cancellations, refunds, charge ~ backs, payment receipts etc. in co-or
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