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| Circular number | Commercial Circular No. 32 of 2014 |
|---|---|
| Type | Commercial Circular |
| Topic | catering |
| Official PDF | indianrailways.gov.in |
Revision of Menu/tariff of catering services in Rajdhani/Shatabdi/Duronto Express trains should be loaded on trains and be served on trains through trolleys.
GOVERNMENT OF INDIA MINISTRY OF RAILWAYS RAILWAY BOARD No. 2011 rro-n1/63 115 New Delhi, Dated: 0408.2014 The General Manager All Indian Railways. (Commercial Circular No.32of 2014) Sub: Revision of Menu/tariff of catering services in Rajdhani/Shatabdi/Duronto Express trains. A review of menu and tariff has been done through committees set up by the Board to determine the norms for apportionment of catering charges in the fares of Rajdhani/Shatabdi/Duronto express trains. Accordingly, based on the recommendations of the committee, a revised menu and tariff was notified vide Board's Commercial Circular No. 63/2013 dated 09.10.2013 for catering services in Rajdhani/Shatabdi/Duronto trains. However, vide Board's CC No. 67/2013, certain modifications to CC-63/2013 have been issued. Further, Zonal Railways/IRCTC forwarded many suggestions/observations based on the passengers' feedback with regard to implementation of the revised Menu & Tariff issued vide CC -63/2013 and subsequent modifications vide CC-67/2011 Accordingly, re-examination of the existing Menu & Tariff based on suggestions/observations of the Zonal Railways/IRCTC has been done by a committee appointed by the Board. Based on the recommendations of this committee, Board has decided to revise the instructions and therefore, a consolidated instruction in this regard is issued as under: 1. Rationalization of Menu 1.1 In order to give value addition to the passengers of different regions, four region wise menus (Northern, Eastern, Western & Southern) are to be introduced as suggested vide Annex.-A. 1.2 Amongst the options (Annexure-A), the same item/variety will not be served (a) on the same day, (b) on the same train journey and (c) in consecutive meals. Zonal Railways may introduce service of pre-packed (ready to eat) meals of reputed brands (Lunch/Dinner) on optional basis keeping the total cost within the fixed apportionment for the service. CCMs of the Zonal Railway should personally monitor introduction of pre-packed (ready to eat) meals of reputed brands. 1.3 Zonal Railways may introduce regional options depending on the originating and destination stations. Regional cuisine for different directions of trains, like extra rice is to be served in place of Roti/Paratha in Eastern & Southern regions in the Lunch/Dinner. Preferably, Plain Roti /Chapati should be served in the main course of Lunch/Dinner. 1.4 Menu for each service is given in Annexure-A, which should be uniformly adopted by the Zonal Railways. Railways may, however, make adjustments in service according to the train timings wherever considered necessary. The Menu & Tariff for Sleeper Class (Duronto Trains) has been kept unchanged as issued vide CC63/2013. 1.5 Welcome drink will be served to all passengers of AC Classes (1A/EC & 2A/3A/CC) on commencement of the journey. However, whenever the Breakfast is followed immediately after Welcome Drink then Frooti, the tetrapack drink hitherto being provided alongwith Breakfast will not be served. In case of service of subsequent Breakfast during any journey, drink/Aerated Drinks/ Chhach/Lassi/ in tetra pack will continue to be served. 1.6 As per instructions issued vide CC67/2013, regular meal (Lunch/Dinner) is to be served in place of Combo Meal (wherever applicable) at the tariff applicable for Combo meal. "ta 1.7 In case of late running due to unforeseen circumstances, if the journey time is extended by more than 2 hours, service of Tea/coffee, Lunch/Dinner or Breakfast/Evening tea, depending on the timings, are to be served to the passengers as per the Menu & Tariff as in Annexure- B. Accordingly, Zonal Railways will reimburse the amount to the service providers. _ 1.8 Sale of tea/coffee, aerated drink-in tins/ /bottles, juices in tetra pack, Lassi, Chhach, Nimboos, etc. is no longer permitted. 1.9 Reputed Brands are to used for pre-packaged items and items used in preparation of food. The brands
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