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| Circular number | Commercial Circular No. 35/2010 |
|---|---|
| Date | 2010-07-21 |
| Type | Commercial Circular |
| Topic | catering |
| Official PDF | indianrailways.gov.in |
Catering Policy 2010 19.3 MAJOR UNITS: - All mobile catering units shall be managed departmentally
GOVERNMENT
OF tNDtA (BHARAT
SARKAR)
MrNtsTRy oF RA|LWAYS
(RAtr MANTRALAYA)
RAITWAY
BOARD
No. 2009fl-G -ttt / 600 / 2s
New Delhi, dated 21.7.2010
(Commercial
Circular No. 35/2010)
The General Managers,
All Indian Railways.
Sub: Catering Policy 2010.
Hon'ble MR during her Railway Budget Speech 2009-10 announced that "All railway zones have
been instructed to give priority to provision of good quality food, drinking water and toilet facilities and
ensurecleanlinessontrainsandstations.
FurtheravailabilityofJanataKhanashouldbeensuredandwe
will be introducing national and regional cuisines in our catering. A comprehensive
policy including
strict monitoring mechanism
would be developed
for achieving
these objectives."
In the light of above, a new catering policy has been formulated and is enclosed for
implementation.
The revised policy guidelines will be implemented with immediate effect. This has the
concurrence of Finance & Legal Directorates of Ministry of Railways.
Kindly acknowledge
receipt of this letter.
4",2-At-J/
(ManiAnand)
Executive Director I T&C
Railway Board
Copy to:
1.
FA&CAO,
All Indian Railways
(with five spares)for information.
2.
ADAI/Railways
(with 36 spare copies.)
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Copy to: MD/IRCTC
for information and necessary
action.
For Financial Commissioner
/ Railways
1
CATERING POLICY 2010
PREAMBLE
Pursuant to a Cabinet decision, the Catering business of Indian Railways was
being progressively hived off to the Indian Railways Catering and Tourism
Corporation (IRCTC) through provisions in the Catering Policy of 2005.
Modification of the policy has now been necessitated after the experience gained
and public perception since the operation of this policy. The modifications pertain
to establishing good governance standards and improving the quality of these
services for providing food and beverage services to passengers travelling on
trains through mobile catering services and operation and management of the
static catering contracts dealing with provision of food and beverages to
passengers traveling on train, on railway premises like platforms, concourses etc.
1. OBJECTIVES OF CATERING POLICY
1.1
To provide hygienic, good quality affordable food to the traveling public by
adopting best trade and hospitality industry practices.
1.2
The policy will have an inclusive approach where from the least advantaged
passenger to the relatively affluent will be provided catering services in a
socially responsible manner.
1.3
It should meet all the social objectives of the Government, including
provision of reservations as per Government Directives issued from time to
time.
2.
DEFINITIONS: AS ANNEXURE
3.
ROLE OF RAILWAY BOARD, ZONAL RAILWAYS AND IRCTC
3.1
Railways shall progressively take over management of all mobile catering
services including base kitchens and mobile catering through departmental
catering in a phased manner.
3.2
Railway Board shall determine the menu and tariff for the standard meals,
breakfast, tea, coffee and catering charges for meals, etc., which are
included in the fare. Zonal Railways will determine the menu and tariff for
all other items including a-la-carte items and Jan Ahar outlets.
3.3
IRCTC will be primarily responsible for running of Food Plaza, Food Courts,
fast food units within the ambit of this policy.
3.3.1 All existing major and minor catering units will be awarded and managed by
the zonal railways, except Food Plaza, Food Courts, fast food units. All such
contracts presently being managed by IRCTC, on expiry of the contract
period, will be awarded by the zonal railways. IRCTC will not renew any
contract required to be handed over to zonal railways on expiry of the
contract.
2
3.3.2 The base kitchens and the mobile catering services will be taken over by
the zonal railways in phases. To avoid disruption in services for the time
being
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