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| Circular number | Commercial Circular No. 63 of 2006 |
|---|---|
| Date | 2006-07-28 |
| Type | Commercial Circular |
| Topic | catering |
| Official PDF | indianrailways.gov.in |
On-board services Ali linen should be procured by IRCTC or its franchisee.
GOVERNMENT OF INDIA / BHARAT SARKAR
MINISTRY OF RAILWAYS / RAIL MANTRALAYA
(RAILWAY BOARD)
No. 2006/TG._HI645/4 dated 28.7.2006
General Managers / All Indian Rallways
_ Managing Director /IRCTC
(Commercial Circular No. 63 of 2006)
Sub: On-board services
Ref: Board's letter of even number dated 28.4.2006
Hon"ble M.R’s announcement in the Budget Speech 2006-07 is reiterated as follows:
“Para:49
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(iii)
(iv)
FRCTC has been entrusted with the entire responsibility of providing all passenger amenities in
Mail and Express passenger trains. Corporation will award licence through open bidding to
provide all services including catering, bedroll and cleanliness of trains and toilets. These
services will also be made available on such Mail and Express tains, which do not have a
pantry car, Feedback forms taken from passengers will be monitored through a computerized
system and all possible efforts would be made to improve services based on these suggestions.
All these activities will be started on a few trains as a pilot project. On successful
implementation, it would be extended to other trains.”
Hon'be MR has now desired that budget announcements concerning train side vending and integrated
on-board services should be implemented on sil important trains during the year. In order to implement the
scheme on all the trains, following issues need to be resolved quickly:
Provision of infrastructure at the stations for cleaning and storage of linen.
Ensuring quality of cleanliness.
Sciection process for franchisee for provision of bedrolls.
Phase-wise change over / switching over so that ail trains are provided with integrated on-board
services.
Provision of infrastructure at the stations for cleaning and storage of linen:
1.1
1.3
Policy guidelines already exist to provide mechanized laundry on Railway land. Wherever
such launderettes are provided, ¢.g., on N.R. and NER, these are working satisfactorily. The
same system should be profiferated at all the stations from where more than 500 sets of bed
sheets or linen are supplied every day. Such launderettes should be provided on B.O.T. basis
for I0 years, For launderettes, nominal land licence fee @ Rs.i/- per sq. ft. per annum should
be charged.
Ali linen should be procured by IRCTC or its franchisee.
Near the washing line an area should be earmarked for storage of bedroils. All unwashed linen
should be received in this depot and picked up by the laundry contractors. After washing, [nen
should be stacked here. The depot should be run by IRCTC or its franchisee on B.O.T. basis.
Nominal land licence fee @ Rs.t/- per sq. ft. per annum should be charged for the bedrol!
depots,
जा 0 —
14
Thus, in a nutshell, IRCTC through its franchisee will procure the linen, store the tinen, get it
cleaned by mechanized launderettes and make it available for supply on the train.
Ensuring quality of cleanliness:
2.1
For ensuring the quality of cleanliness, staff of IRCTC should continuously monitor all Hinen at
the procurement stage, cleaning stage and finally when it is made available for loading onto the
train in the linen depot near the washing line. Further, when the Jinen is supplied on the train,
passengers’ reaction should be taken on the integrated feedback fonn meant for complete on-
hoard services.
Selection process of franchisees for provision of bedrolls:-
3.1
Policy guideiines already exist for franchising contracts for washing of bedrotls by mechanized
Process. The contractor should be paid a reasonable amount for washing so that he does not
compromise on the quality of washing, Thus, in evaluating the tender, reasonabieness of rates
should always be examined and if the prospective contractor has quoted unworkably low rates
the same may oot be considered
Phase-wlse change over / switching over for all trains to provide integrated os-board services:
4]
4.2
Instructions have been issued by Board for provision of integrated on-board services on all
Maii/Express,
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