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| Circular number | Commercial Circular No. 12 of 2017 |
|---|---|
| File number | No.2015/TG-1/10/P/Payment |
| Date | 2017-01-19 |
| Type | Commercial Circular |
| Topic | refunds |
| Official PDF | indianrailways.gov.in |
Procedure regarding refund/Cancellation of PRS and UTS tickets booked through POS shall process the refund for crediting the refund to the customer
GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) No.2015/TG-1/10/P/Payment through electronic means(Pt.IJ) New Delhi, dated 19.01.2017 The General Managers All Zonal Railways. MD/CRIS, Chanakyapuri, New Delhi. MD/IRCTC, Parliament Street, New Delhi (COMMERCIAL CIRCULAR NO. 12 OF 2017) Sub: Procedure regarding refund/Cancellation of PRS and UTS tickets booked through POS. Ref: Railway Board’s letter of even number dated 12.01.2017 (Commercial Circular no.8 of 2017) Reference Board’s letter of even number dated 12-01-2017 stipulating procedure for feeding data for booking of tickets through Point of Sale (POS) machines installed by SBI at different locations. For refund, the RRN shall be the reference number. In case of wrong feeding of RRN, it will not be possible to process the refund. Correct feeding of RRN is thus of utmost important for proper accountal and refund process. In continuation of the above mentioned commercial circulars, the following procedure is laid down with regard to cancellation of the tickets booked through these POS machines. |. Cancellation cum refund procedure for UTS/PRS tickets booked using SBI POS for payment: Refund of PRS/UTS tickets shall be done using the offline process as detailed below: i) The offline process of refund shall be followed in case of tickets booked using SBI POS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter. ii) The customer can approach any counter anywhere for cancellation of ticket booked from SBI POS. Needless to mention that PRS ticket can be 1of7 Xe a \ se cancelled only at any PRS/PRS cum UTS counter and UTS ticket shall be cancelled only at any UTS/PRS cum UTS counter. The ticket can be cancelled at non POS location also. iii) Responsibilities of the Booking/reservation clerk iv) v) a. The booking/reservation clerk shall follow the existing procedure for cancellation of the ticket except no cash refund should be made. The ticket shall be cancelled and accounted for in the PRS/UTS application as the case may be. b. The booking/reservation clerk needs to ensure that if customer approaches a counter for cancellation of ticket issued from SBI POS, he should not swipe the card . CRIS shall do changes in software to alert operator not to swipe the card as refund would be given offline. The print of cancelled PRS ticket would have a message indicating that “Electronic Refund” for the information of the customer. The customer may also be informed verbally or through information board that the refund shall be credited to the account of card holder within 7 days. Responsibilities of CRIS/SBI a. A ‘refund file’ shall be generated by CRIS on T+] day for each ‘SBI Service provider’ in the format as at Annexure A. This will be uploaded on CRIS dashboard on daily basis which shall be downloaded by the respective SBI service provider to process the refund. Here, T is that day on which ticket has been cancelled. b. The SBI service provider through whose POS the ticket was booked shall process the refund for crediting the refund to the customer account and upload a refund validation file with refund status at CRIS dashboard against the refund file for each transaction date. The refund validation file format is enclosed as Annexure-B. c. Thereafter, the SBI service provider shall debit Railway pooling account being maintained with SBI for respective zonal railways. d. SBI shall provide statement for each credit and debit transaction to Railways as per format given in Annexure C. e. CRIS shall process the refund validation file to provide MIS for refund reconciliation and accounting. The format for MIS file is enclosed as Annexure-D. vi) The same procedure shall be followed in case of partial cancellation of the ticket. vii) In case of cancellation is advised by the customer on 139, cancellation can be done as per existing proce
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