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| Circular number | Commercial Circular No. 04 of 2015 |
|---|---|
| File number | No. 2005/TG-I/10/CR/Smart |
| Date | 2015-01-22 |
| Type | Commercial Circular |
| Topic | reservation |
| Official PDF | indianrailways.gov.in |
Go-India Smart Card scheme collection, subsequent booking against card shall be cashless and value of card will be
GOVERNMENT OF INDIA (BHARAT SARKAR) MINISTRY OF RAILWAYS (RAIL MANTRALAYA) (RAILWAY BOARD) deve No. 2005/TG-I/10/CR/Smart Card Pt.1.Go India New Delhi, dated 22.01.2015 The General Managers, All Zonal Railways. MD/CRIS, Chanakyapuri, New Delhi. (Commercial Circular No. O44. of 2015) Sub: Go-India Smart Card scheme. Go-India Smart card scheme has been envisaged wherein a multi-purpose card will enable passengers to pay for tickets. It is intended to reduce the transaction time at the booking counters as there will not be cash handling during issue of tickets. In phase-I, the card will be available for use on two sectors i.e. Delhi-Mumbai and Delhi-Howrah across Point of Sale (POS) applications like Unreserved Ticketing System (UTS), Passenger Reservation System (PRS), Retiring Room. The broad guidelines regarding the Go-India Smart Card are as below: 1.1 Go-India smart card can be used at nominated UTS/PRS counters at stations and in the existing Automatic Ticket Vending Machines (ATVMs) for issuing tickets. 1.2 Initially, card can be got issued by paying minimum %70/- where passenger will get €20/- balance. After that, card can be recharged for €20/- or in multiple of %50/- upto %5000/-. A grace period of ten days is permitted to claim failed re-charge/ outstanding amount into the smart card. 1.3 Maximum limit on Go-India smart card is 710,000/-. 1.4 Validity: Go-India smart card has life time validity. In case of no usage in six months from the date of last transaction, smart card will be temporarily deactivated which can be activated again by paying of €50/- as activation fee. 1,5 No bonus is permitted in case of PRS tickets booked using Go- India smart card. However, in case of UTS tickets booked using Go-India smart card, card holders will get the UTS-ATVM ticket at 5% less than its original value. 1.6 Cancellation of tickets booked using Go-India smart card will be permitted only on Go-India counters and the refund amount will be credited on the smart card. However, for ATVM transactions, the existing practice of manual cancellation will be followed by the Zonal Railways. Further, for refunds in case of ATVM transactions, cancellation charge will be levied on actual charged fare. e.g. Go India smart card holder charged for €95/- will be refunded only %85/- after deducting cancellation charge %10/- on cancellation of tickets, Df ~De The cancellation amount shall be accounted for in the manner as provided for PRS/UTS tickets. 1.6.1 If card is not readable at the time of cancellation, the card will be deposited at SMC counter against a receipt. Cancellation will be done at the PRS/UTS/SMC counter and the refund amount (after deducting the clerkage) to be topped up in the smart card will be treated as Outstanding for the smartcard, The passenger will be advised to go to SMC counter after three days with the receipt and the cancelled ticket to get the new smartcard which will carry over old stored value along outstanding value. 1.6.2 If smart card reader is not working, cash refund will be permitted. 1.6.3. In case PRS system is not working, no manual refund will be granted like other PRS ticket and TDR will be issued, if necessary. 1.7 For PRS ticket issued through Go-India smart card, cash payment will be accepted in all PRS counters for issue of duplicate ticket. 1.8 A duplicate card can be issued to the user if his/ her card becomes corrupt. In such cases, the security deposit will be carried over to the new card. However, security deposit will be retained by Railways and not refunded in case of surrender of a damaged/mutilated card. 1.8.1 Issue of duplicate card will be allowed after three days which will ensure that the card transaction which have taken place in various applications are synchronized with ATVM consolidated base. 1.8.2 The issue of duplicate card/top up will take place at the card issuing zone only. 1.9 Only non-concessional tickets can be booked through the Go-India Smart Card. No book
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