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| Type | Commercial Circular |
|---|---|
| Topic | reservation |
| Currency | Currency not verified |
Online cancellation or cancellation through 139 shall be
Cancellation of PRS counter tickets (Fully
Confirmed/RAC/Waitlisted) through IRCTC website or through 139
Purpose:
To facilitate passengers with PRS counter tickets to cancel their
tickets through within the prescribed time limit as per Refund Rule
2015 facility for cancellation of such tickets through IRCTC website
(www.irctc.co.in) / 139 (by IVRS and SMS).
A pilot project was inaugurated by Hon’ble MR on 29th April,2016,
for cancellation of fully confirmed PRS counter tickets. The pilot
was restricted to cancellation of tickets for trains scheduled to
depart within the next 24 hours. Now this facility is being extended
to all confirmed tickets without any time limit and also for RAC and
Waitlisted tickets with effect from 26th May,2016.
Conditions:
Cancellation will be permitted in normal circumstances only
and not in case of late running of trains/cancellation of trains
etc.,
This facility shall be available only in case the mobile number
has been given at the time of booking the ticket.
Online cancellation or cancellation through 139 shall be
permitted only upto 4 hours before the scheduled departure
of the train in case of confirmed tickets and upto half an hour
before the scheduled departure of the train in case of
RAC/Waitlisted tickets.
Refund of fare amount shall be collected only at the journey
commencing station or nearby satellite PRS locations defined
by Zonal Railway as under:-
(a) During first two hours of the opening of PRS counters on
the next day for the tickets for the trains whose scheduled
departure time is between 1801 hours and 0600 hours.
(b) Upto 4 hours after the scheduled departure of the train
during
the
working
hours
of
PRS
counters/current
counters/special counters where cancellation is permitted
round the clock on the tickets for the trains whose scheduled
departure time is between 0601 hours and 1800 hours.
(c) No refund of amount would be given after the above
mentioned prescribed time limit.
*******
Procedure for Cancellation
A. Cancellation through IRCTC website:
* A new page will be given on IRCTC website (www.irctc.co.in) without
any login for purpose of cancellation of PRS counter tickets.
* Passenger will be asked to enter PNR number & Train number on
IRCTC website along with captcha.
* The details entered by passenger shall be validated and an OTP will
be sent to the passenger on his mobile no. given at the time of booking
the ticket. The OTP received on the mobile will be entered by the
passenger in the web page and it will be validated by the system.
* After receiving the confirmation OTP number from the passenger, full
cancellation of PNR will be done and PNR will be marked as Cancelled
but not refunded in the system. Seat/berth will be released and would be
made available for booking both at PRS & IRCTC Website. Refund
amount due will also be displayed to the passenger on the website.
* An SMS will be sent to the passenger with PNR and fare details.
Sample format: ”Your ticket has been cancelled. PNR, xxxxxx,
Amt,xxxxx. Refund of fare amount shall be collected only at the journey
commencing station or nearby satellite PRS locations as per the notified
time”.
* All the privilege/duty pass/PTOs/complimentary pass tickets shall be
allowed to be cancelled through website or through 139.
* All types of PNRs including i-tickets (after printing) and system tickets
booked across counter/post office/YTSK/Go India terminals/Bank
terminals etc.’ will be allowed to be cancelled on website except the
following:
(a). Circular Journey tickets and onwards tickets booked against CJT.
(b). Foreign tourists PNRs against which berth allotment has been done
(c). ATAS generated new PNR
(d). Duplicate ticket.
(e). Cluster ticket and pre-bought ticket.
B. Cancellation through 139:
Now Rail Ticket booked through Railway Reservation counter can be
cancelled t
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