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| Type | Commercial Circular |
|---|---|
| Topic | reservation |
| Currency | Currency not verified |
You will get an option to Press ‘1’ for ticket booked at counter and Press ‘2’ for e-ticket booking.
03062016
STATE CONSUMER HELPLINE
KNOWLEDGE RESOURCE MANAGEMENT PORTAL
Sponsored by Department of Consumer Affairs, Govt. of India
Centre for Consumer Studies, Indian Institute of Public Administration, New Delhi
STATE CONSUMER HELPLINES
Email - [email removed] , Website - www.consumeradvice.in, www.consumereducation.in
Cancellation of Railway Ticket
Normally 3 modes are used for ticket booking and hence there are corresponding modes to cancel the tickets;
The ticket cancellation for reserved tickets booked at PRS Counters until now used to be tedious as one need to visit PRS Counter/Current
Counters/ Special Counters at Railway Stations and stand in long queues. This was not only tedious/ inefficient but also causing financial
loss to the reserved ticket holder. Now the tickets booked at PRS Counters can also be cancelled online at IRCTC website without formally
logging in their site.
Online cancellation of confirmed/RAC/Waitlisted ticket booked at counter.
Now the passengers have the facility of cancelling their train ticket (confirmed/RAC/wait-listed) booked from the Passenger Reservation
System (PRS) counters. The options to cancel the ticket are through:
Online Cancellation using internet/ smart phone through IRCTC website www.irctc.co.in
139 (IVR)
139 (SMS)
These options could be exercised only if:
Passenger has provided Mobile Number in the reservation form at the time of ticket booking.
Ticket is being cancelled in normal condition i.e. not in the condition of late running of the train or cancellation of train.
Passengers will be required to collect the refund of fare amount only at the journey commencing station or nearby satellite PRS loca-
tion.
Refund of fare amount shall be collected as per following schedule:
ANDHRA PRADESH-1800-425-0082, 800-425-2977 ARUNACHAL PRADESH-1800-345-3601 ASSAM-1800-345-3611 BIHAR-1800-345-6188
CHHATTISGARH-1800-233-3663 GUJARAT-1800-233-0222, 079-27489945/46 HARYANA-1800-180–2087 HIMACHAL PRADESH-1800-180–8026
KARNATAKA-1800-425-9339 KERALA-1800-425-1550 MADHYA PRADESH-0755-2559778/155343 MAHARASHTRA-1800-2222-62 MIZORAM-1800-
231–1792 NAGALAND-1800-345-3701 ODISHA-1800-345-6724, 1800-345-6760, 0674-2351990/2350209 RAJASTHAN-1800-180-6030 SIKKIM-
1800-345-3209,3236 TAMIL NADU-044-28592828 UTTAR PRADESH-1800-1800-300 WEST BANGAL-1800-345-2808 PUDUCHERRY-1800-425-1082,
83, 84, 85 MANIPUR -1800-345-3821, 0385-2443924 TRIPURA -1800-345-3665
GRAHAK SUVIDHA KENDRA
BIHAR- (0612)-2525222 GUJARAT- (079)-27489945-46 KARNATAKA-09711579585 RAJASTHAN- (0141) - 2282821-3 WEST BENGAL- (033)-
Reservation
Cancellation
Booking at PRS Counters/ Current counters
Cancellation at PRS Counters/ Current Counters/Special counters /
Online at IRCTC Website/ 139 (IVR/SMS)
Booking e-tickets online at IRCTC website
Cancellation online at IRCTC website
Booking I-tickets through IRCTC
Cancellation can be done at any computerize reservation counter
Train tickets with scheduled departure time
18.01 to 06.00 hrs.
During first two hours of the opening of PRS counter on the next day of
cancelling the ticket
06.01 to 18.00 hrs.
Upto 4 hrs. after the scheduled departure of the train during the work-
ing hours of PRS counter/ current counter/ special counters where can-
cellation is permitted round the clock
Amount will not be refunded after the above mentioned prescribed time limits
03062016
STATE CONSUMER HELPLINE
KNOWLEDGE RESOURCE MANAGEMENT PORTAL
Sponsored by Department of Consumer Affairs, Govt. of India
Centre for Consumer Studies, Indian Institute of Public Administration, New Delhi
STATE CONSUMER HELPLINES
Email - [email removed] , Website - www.consumeradvice.in, www.consumereducation.in
Online cancellation through internet/ smart phone
1.
Open IRCTC Website www.irctc.co.in
2.
Click Tab/Button “counter ticket cancellation”
3.
Enter details of
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