Open the official PDF on indianrailways.gov.in
| Type | Commercial Circular |
|---|---|
| Topic | amenities |
| Currency | Currency not verified |
| Official PDF | indianrailways.gov.in |
ways a) Foot-over-bridges or sub-ways as convenient and techno-economically feasible should be provided keeping in view the following factors: (i) Interconnection between high level or low level platforms; (ii) The total number of passengers dealt with at the station; (iii) Frequency of train services; (iv) Blocking of the lines between platforms by freight trains 403 MINIMUM ESSENTIAL AMENITIES PASSENGER…
CHAPTER IV 403 MINIMUM ESSENTIAL AMENITIES PASSENGER AMENITIES, STATIONS AND YARDS 401 GENERAL- As stations and their environs are the first point of contact between Railways and their customers, special importance is required to be given to the facilities provided to passengers in regard to their adequacy, quality and maintenance. While planning for provision/ augmentation of stations, due consideration needs to be given to the importance of the station from point of view of passenger traffic. 402 CATEGORISATION OF STATIONS (a) Annual Passenger earnings:- This is an important parameter for deciding upon the category of a station. It consists of earnings from both reserved and unreserved passengers. (b) Stations have been categorised in six categories, A, B, C, D, E & F depending upon the earnings, which is an indicator of the passenger traffic. Criterion for categorisation of stations are as per Annexure 4.1. (c) The categorisation of stations shall be reviewed every five years starting from 1995-96. (d) All suburban stations have been included in Category 'C in order to accord a higher priority to these stations in view of a large number of passengers using them. 403 MINIMUM ESSENTIAL AMENITIES The Minimum Essential Amenities required in each category of station shall be as per Annexure 4.2. Scale of Minimum Amenities is prescribed in Annexure 4.3. Availability of these amenities at the prescribed scale will have to be ensured. 404 RECOMMENDED LEVEL OF AMENITIES: Once the essential amenities as prescribed in Annexure 4.2 and 4.3 are available at a station to the prescribed levels, further augmentation of these amenities can be made eeto higher recommended norms. These norms are recommendatory 7/12/24, 1:09 PM 71 CHAPTER IV 403 MINIMUM ESSENTIAL AMENITIES PASSENGER AMENITIES https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRWM/worksmanualCh4_data.htm 1/24 and efforts shall be made to provide the amenities as per the norms given in Annexure 4.4. 405 DESIRABLE AMENTITIES (a) Desirable amenities are those which are considered desirable to further improve customer satisfaction and interface process at the station. The quantum of these amenities would depend upon the category of the station. A comprehensive list of the Desirable Amenities is given in Annexure 4.5. (b) The provision of Desirable Amenities need not wait for complete provision of Amenities to levels recommended in Clause 404. The amenities out of the list given in Annexure 4.5 should be provided based on the need and relative importance of the station. 406 ALLOCATION OF EXPENDITURE Minimum Essential Amenities as prescribed in Annexure 4.2 and 4.3 shall Always be provided as a part of the concerned Plan Head at the time of construction of new Stations. Augmentation of any facility hereafter at station shall, however, be charged under Plan Head "Passenger And ) other User Amenities". 407 MAINTENANCE OF PASSENGER AMENTITIES Amenities provided at all the stations shall be maintained in good working order at all times. Maintenance staff shall carry out repairs needed immediately after receipt of information from the station Master/Station Supdt. 408 PASSENGER BOOKLETS AMENITY Additions/Modification to the Passenger amenities available at the stations should be incorporated in the database and Passenger amenities Management System (PAMS) and printed in the form of Passenger Amenity booklets of each division at the end of the financial year. The details of Passenger Amenities available at stations shall be updated and sent every year to Board in floppies and hard copies (sample proform at Annexure4.6). 409 BOOKING OFFICES (a) The. Booking Windows may be distributed function wise or destination wise by the Commercial Department. (b) The Booking Windows should be so located that the circulation at the entrance or exit from the station or the waiting hall is not affected by the queues in front of the Booking Endows. The length of the queue can be estimated at t
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