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Comprehensive instructions for provision of Passenger Amenities and user facilities at Stations

no. 2012/LM(PA)/3/5 · 2012-09-11
Historical — likely supersededCircularamenities
Historical — likely superseded. This circular predates 2020 and has probably been replaced. Treat it as a record of what the rule was, not what it is. The official Railway Board PDF always prevails over anything shown here.

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Circular numberno. 2012/LM(PA)/3/5
Date2012-09-11
TypeCommercial Circular
Topicamenities
CurrencyHistorical — likely superseded

Summary

Comprehensive instructions for provision of Passenger Amenities and user facilities at Stations Cc) Infant Nursing Cubicle shall be provided at all stations (NSG/1-5 category stations) inside

Text of the circular

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)
RB/L&A/o0/ / 2017

No. 2017/LM (PA)/03 /o6 New Delhi, dt.o4 .04.2018

General Managers,
All Indian Railways

Sub: Comprehensive instructions for provision of Passenger Amenities and user
facilities at Stations.

Railway Board had constituted a Committee of Executive Directors to review
the norms for provision of passenger amenities. The terms of reference of the
committee included a review of the norms for provision of Passenger Amenities viz.,
minimum essential, recommended and desirable amenities at stations prescribed
vide Board’s letters no. 2012/LM(PA)/3/5 dated 11.09.2012, in view of the changing
requirements and technological improvements in the country and suggesting
measures for improving amenities for passengers, general cleanliness and ambient
conditions at stations. The categorization of stations and details of minimum
essential, recommended and desirable amenities are enclosed as Annexure 1 to V.

2. Accordingly, the Committee examined in detail the existing amenities provided
at stations and reviewed the extant instructions w.r.t. passenger amenities at
stations and submitted the report, which has been approved by Board. Based on
this report, revised comprehensive instructions on provision of passenger amenities
(enclosed) have been prepared.

3. The scheme of Adarsh stations was introduced in the year 2009. It is
considered that there is an urgent need to shift the focus of Adarsh stations from
beautification to utility, comfort and cleanliness. Accordingly, revised instructions
on Adarsh stations in supersession of Board’s letter No. 2009/TG-IV/10/PA/Adarsh
Stations dated 13.08.2013 are being issued séparately.

4. These are broad guidelines for providing passenger amenities at stations.
However, GMs/DRMs may make need based modification duly recording the
justification thereof.

5. Railways are requested to disseminate the contents of the revised Circular
(which supersedes the earlier circular issued under Board's letter No.
2012/LM(PA)/3/5 dated 11.09.2012) widely in the field offices and take necessary
action for its early implementation.

6. DRMs shall have the full powers to approve such amenities soliciting CSR
funds for augmenting passenger amenities in the stations and the same shall be
aggressively pursued.

This issues in consultation with the Finance Directorate of the Ministry of
Railways.

Please acknowledge receipt.

Iran

( a, e ena) ef Prashanth Kumar)
Exec. Director (Stajtion Dev. Engg.) Exec. Director (Passenger Marketing)
Railway Board Railway Board
DA:24 pages
No. 2018/LM (PA) /2/66 New Delhi, dt.0$04.2018

Copy forwarded for information to the FA&CAOs, all Indian Railways
Dy. Comptroller & Auditor General of India, Room no. 224, Rail Bhawan, New Delhi.

कि
For Financial Commissioner / Railways

Copy to: (i) ED/EEM, ED (T&C), ED/Works, Railway Board

(ii) F(X) I, F(X) Il, TG-III, TG-IV, LMPA, Electrical (G) Branches, Railway Board

(iii) MD/IRCON, MD/RVNL, MD/RITES

Enclosure to Letter No. 2018/LM (PA)o3|06 Datedq.04.2018

COMPREHENSIVE INSTRUCTIONS ON
PROVISION OF PASSENGER AMENITIES

1. GENERAL:

1.1 There has been a manifold increase in passengers over Indian Railways. With
changing times and advent of new technology the aspirations of passengers w.r.t.
amenities/facilities at stations has also increased. Indian Railways strives to
improve facilities and services at stations and on trains.

1.2 Accordingly, comprehensive instructions issued in September’ 2012 on
provision of passenger amenities at railway stations, have been reviewed taking into
consideration traffic volume and expectations of the traveling public.

1.3. While planning for provision/augmentation of amenities, due consideration
needs to be given to the importance of the station from the point of view of
passenger traffic.

2. CATEGORISATION OF STATIONS:

2.1 Stations have been categorized in three categories, i.e. Suburban stations,
Non-Suburban stations and Halt sta

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