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| Circular number | no. 2012/LM(PA)/3/5 |
|---|---|
| Date | 2012-09-11 |
| Type | Commercial Circular |
| Topic | amenities |
| Currency | Historical — likely superseded |
Comprehensive instructions for provision of Passenger Amenities and user facilities at Stations Cc) Infant Nursing Cubicle shall be provided at all stations (NSG/1-5 category stations) inside
GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) RB/L&A/o0/ / 2017 No. 2017/LM (PA)/03 /o6 New Delhi, dt.o4 .04.2018 General Managers, All Indian Railways Sub: Comprehensive instructions for provision of Passenger Amenities and user facilities at Stations. Railway Board had constituted a Committee of Executive Directors to review the norms for provision of passenger amenities. The terms of reference of the committee included a review of the norms for provision of Passenger Amenities viz., minimum essential, recommended and desirable amenities at stations prescribed vide Board’s letters no. 2012/LM(PA)/3/5 dated 11.09.2012, in view of the changing requirements and technological improvements in the country and suggesting measures for improving amenities for passengers, general cleanliness and ambient conditions at stations. The categorization of stations and details of minimum essential, recommended and desirable amenities are enclosed as Annexure 1 to V. 2. Accordingly, the Committee examined in detail the existing amenities provided at stations and reviewed the extant instructions w.r.t. passenger amenities at stations and submitted the report, which has been approved by Board. Based on this report, revised comprehensive instructions on provision of passenger amenities (enclosed) have been prepared. 3. The scheme of Adarsh stations was introduced in the year 2009. It is considered that there is an urgent need to shift the focus of Adarsh stations from beautification to utility, comfort and cleanliness. Accordingly, revised instructions on Adarsh stations in supersession of Board’s letter No. 2009/TG-IV/10/PA/Adarsh Stations dated 13.08.2013 are being issued séparately. 4. These are broad guidelines for providing passenger amenities at stations. However, GMs/DRMs may make need based modification duly recording the justification thereof. 5. Railways are requested to disseminate the contents of the revised Circular (which supersedes the earlier circular issued under Board's letter No. 2012/LM(PA)/3/5 dated 11.09.2012) widely in the field offices and take necessary action for its early implementation. 6. DRMs shall have the full powers to approve such amenities soliciting CSR funds for augmenting passenger amenities in the stations and the same shall be aggressively pursued. This issues in consultation with the Finance Directorate of the Ministry of Railways. Please acknowledge receipt. Iran ( a, e ena) ef Prashanth Kumar) Exec. Director (Stajtion Dev. Engg.) Exec. Director (Passenger Marketing) Railway Board Railway Board DA:24 pages No. 2018/LM (PA) /2/66 New Delhi, dt.0$04.2018 Copy forwarded for information to the FA&CAOs, all Indian Railways Dy. Comptroller & Auditor General of India, Room no. 224, Rail Bhawan, New Delhi. कि For Financial Commissioner / Railways Copy to: (i) ED/EEM, ED (T&C), ED/Works, Railway Board (ii) F(X) I, F(X) Il, TG-III, TG-IV, LMPA, Electrical (G) Branches, Railway Board (iii) MD/IRCON, MD/RVNL, MD/RITES Enclosure to Letter No. 2018/LM (PA)o3|06 Datedq.04.2018 COMPREHENSIVE INSTRUCTIONS ON PROVISION OF PASSENGER AMENITIES 1. GENERAL: 1.1 There has been a manifold increase in passengers over Indian Railways. With changing times and advent of new technology the aspirations of passengers w.r.t. amenities/facilities at stations has also increased. Indian Railways strives to improve facilities and services at stations and on trains. 1.2 Accordingly, comprehensive instructions issued in September’ 2012 on provision of passenger amenities at railway stations, have been reviewed taking into consideration traffic volume and expectations of the traveling public. 1.3. While planning for provision/augmentation of amenities, due consideration needs to be given to the importance of the station from the point of view of passenger traffic. 2. CATEGORISATION OF STATIONS: 2.1 Stations have been categorized in three categories, i.e. Suburban stations, Non-Suburban stations and Halt sta
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