Zonal way, Training Institute, Bhusawal

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Summary

rule (2), (3), (4), (5), (6) and (7) 2 A duplicate ticket in respect of party coach ticket or a special train ticket shall be

Text of the circular

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C ls QulNG THEORY

Commercial Faculty

Zonal way, Training Institute, Bhusawal
Central Rail

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1 
 
 
 
                                                                       
 
                                             
क्षेत्रीय रेल प्रशिक्षण संस् थान 
मध्य रेल भुसावल 
 
गुणवत् ता नीशत 
आमची नीशत,सुरशक्षत आशण शवश् वसनीय रे्‍ वे संचालनासा ी ्या्‍ त प्रशिक्षण देणे व सतत सुधारणां्ारा 
ग्राहक संतुशि सुशनशित करणे आहे। ्ै
सेंजर क्षेत्रीय रेल प्रशिक्षण संस् थान 
मध् य रेल भुसावल, 
 
गुणवत् ता नीशत 
 
हमारी नीशत है, सुरशक्षत एवं शवश् वसनीय रेल संचालन के शलये ्या्‍ त प्रशिक्षण प्रदान करना तथा शनरंतर 
सुधार ्ारा ग्राहक संतुशि सुशनशित करना। 
 
 
Zonal Railway Training Institute 
Central Railway, Bhusawal. 
Quality Policy 
Our Policy is to impart adequate training for 
 the purpose of Safe and Reliable train operations,  
Ensuring Customer Satisfaction through continual improvement.

2 
 
 
 
 
 
 
 
 
Zonal Railway Training Institute, 
Central Railway 
Bhusawal 
Largest and Premier 
Training Institute 
Of 
Indian Railways 
 
& 
 
First ever ZRTI to achieve 
IS/ISO-9001:2015 Certification 
For 
Quality Standards in 
Railway Training

3 
 
 
 
 
   
 
 
शवद्यालय गीत 
 शवद्या का मंददर है ये,और ज्ञानदी् है ‍ यारा, 
सबसे उन् नत,सबसे अच् छा, शिक्षा केंद्र हमारा,  
रेल कमी को संरक्षा के ्ा  यहॉं हैं ्ढ़ाते, 
संचालन के शनयमों से अवगत उनको करवाते, 
यातायात सुरशक्षत हो यही ्हला ध् येय हमारा।… 
अनुिासन और शिक्षा के संग, सीखें साफ सफाई, 
आओ इस ्र अमल करें, हम शमलकर सारे भाई, 
शनष् ा से कत्‍ य करेंगे, यही शनश् चय है हमारा।… 
दुघ्टना को टालें हम सब, ऐसा काय् करेंगे, 
जनसेवा में अ्ना तन मन, न् यौछावर कर देंगे, 
बढ़े प्रशतष् ा रेलों कऔ और मान बढ़ेगा हमारा। 
शवद्या का मंददर है...

4 
 
 
                                  
 
 
                                                      
 
PATRON 
Shri. S.C. Jain  
IRTS 
PRINCIPAL 
 
INSPIRATION 
SHRI R.S.GOLE  
ACM/ FACULTY OFFICER 
MESS OFFICER 
 
COMPILATION  &  PREPARATION 
 SHRI RAJENDRA S. PATIL 
Chief Commercial  Instructor 
 
ASSISTANCE 
Shri M. J.Chiwhane 
Shri.Sanjeet Kumar Jha 
Shri Raj Kumar Singh 
Shri.Kishor Sonawane 
Shri.Minhaz Aalam 
Shri.Manoranjan Kumar 
Shri. R.B.Chaudhari 
ALL COMMERCIAL INSTRUCTORS   
ZONAL RAILWAY TRAINING INSTITUTE 
CENTRAL RAILWAY BHUSAWAL

5 
 
INDEX 
Chapter-1      Foundation 
 Commercial Organisation 
 Functions of Commercial department 
 Public Complaints, Public Relations 
 Functions of Commercial department at Accidental site 
 Customer Care and Customer Satisfaction, Courtesy  
 Categorisation Of Stations 
 Passenger Amenities.  Waiting rooms, Retiring rooms and 
Dormitories 
 Cleanliness 
 Consumer Protection Act 2019 
 IVRS, TSBE, POET, NTES, ITES   
 Various Types of Time Table 
9-32 
Chapter-2.  
Fare structure of Different Classes 
 Minimum Distance, Minimum Fare, Rounding of Fare 
 Telescopic Fare, Adjustable Distance 
 Calculation of Fare for distance beyond 5000 Kms. 
 , Combined Fare 
 Reference Books for Coaching Traffic 
33-37 
Chapter-3 
 Tickets 
 Definition,  
 Types of Tickets 
 Opening Of Additional Counter 
 Point Of Sale (POS) 
 Booking on Mobile and Laptop 
 JTBS, STBA, YTSK 
 Break Journey Rules 
 Guard Certificate  
 Facilities given to Lady Passengers 
 Facilities given to Divyangjan 
 Facilities given to Foreign Tourists 
 
38-69

6 
 
Chapter-4 
Concessions  
 General Rules for Concession 
 Types of Concession 
 Privilege Ticket Order (PTO)  
70-81 
Chapter-5 
Reservation 
 General Rules for Reservation 
 Procedure for Reservation from Train Originating Station 
 Procedure for Reservation from Train Intermediate Station 
 Reservation Against Cancellation (RAC), 
 VIKALP 
 Change of Boarding Point 
 Computerised Reservation System,  
 Information printed on Computerised Reservation Ticket 
 Transfer of Reservation Ticket,  
 Group Reservation, Tatkal Service, E- Ticketing 
 Rajdhani Express, Shatabdi Express, Duronto Express, etc. 
 ATVM. Co-TVM,  
 Flexi Fare System

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Related circulars

• Related: rules ( 1) & (2) of rules 13 & rules 14,16,17 & 18 subject to filing of on line TDR & wherever…
• Related: rule (2), (3), (4), (5), (6) and (7) 2. Grant of refund for unused waitlisted tatkal tickets…
• Related: urban section, train
• Related: No. CI/CP-1
• Related: PGRM

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