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| Type | Commercial Circular |
|---|---|
| Topic | reservation |
rule (2), (3), (4), (5), (6) and (7) 2. Grant of refund for unused waitlisted tatkal tickets shall be governed by rule- 7 A duplicate ticket in respect of party coach ticket or a special train ticket shall
COMMERCIAL DEPARTMENT, ZONAL RAILWAY TRAING INSTITUTE, BHUSAWAL. COACHING THEORY कोचंग सदांत े ीय रेल %श ण सं(थान, भुसावल. 2 DISCLAIMER This reading material has been prepared for the guidance of trainees under going in the institute; hence it should not be looked as substitute of Tariffs, Manuals and Codes on Commercial subjects. This is not exhaustive, in case of any doubt; it is advised to refer concerned code, manuals and rulebooks. Principal Zonal Railway Training Institute, Bhusawal. Central Railway. कोचंग सदांत े ीय रेल %श ण सं(थान, भुसावल. 3 INDEX Chapter Description Page No. Chapter – 1 :- Foundation 6-26 Function of commercial department. Complaints Reasons & redressal Complaints and Suggestion book, various modes of complaint. Public relation - Objective functions and committees Duties of commercial department at accident site. Customer care and Customer satisfaction. Courtesy. Passenger Amenities, Citizen Charter Waiting Room., retiring Room, License Porter, wheel Chair, BOC, First- Aid, Bed Roll/E-Bed Roll, Theft in Train IRCTC, IRCA RTI-2005, CPA Vigilance Organization, Vigilance Angle Chapter – 2 Minimum fare, Rounding off the fare, Telescopic Fare, Inflated distance, Combined fare 27-30 Chapter– 3 Ticket 31-61 Definitions Types of tickets Break Journey Rules Guard Certificate UTS, JTBS, ATVM, Co-TVM, STBA, YTSK, HHT, Mobile Ticketing Facilities given to lady passengers. Facilities given to foreign tourist Chapter- 4 Concession. 62-72 General rules Type of concessions Chapter – 5 Reservation 73-98 General Rules, Reservation from Train Departing station and Intermediate station, Reservation against Cancellation (RAC), Computer Reservation System, Particulars printed on computerized ticket, Rules for change in reservation, Rules for change in reservation or railway privilege pass Group reservation, Tatkal seva, Premium Tatkal Rajdhani Express,Duronto, Shatabdi Express, GaribRath, Yuwa Train, Deen Dayalu Coaches, Suvidha Train, Antodya, Humsafar, Tejas, Uday Train. I-ticketing, E-Ticketing system, Flexi Fare, IVRS, TSBE, POET, NTES, ITES, Coach/ Special train reservation, CCRS, EDR, कोचंग सदांत े ीय रेल %श ण सं(थान, भुसावल. 4 Forms and Registers, Returns in PRS, ROPD, Duties of ECRC Chapter Description Page No. Chapter – 6 Refund on Fare 99-111 Chapter – 7 Ticket charging and Irregular Travel. 112-125 Objectives of tickets checking, Types of checks, Important points considered while ticket checking Types of Nippers. Duties of ticket collector, Duties of Traveling Ticket Examiner Alarm Setting, Causes of Irregular Travel and its prevention Private cash, Disposal of collected tickets, TDR. Cash Remittance by TTE, Handling Over Memo , MP Travel detail, TCR, TC Return, Loss of EFR Irregular Travel, Excess Fare and Excess Charge Ticket checking stations, Types of Irregular travel. Chapter – 8 Passenger Luggage 126- 132 General Rules, Free Allowance, Maximum Dimension of Luggage, Articles not accepted as luggage, Articles carried free. Booking of Bulky Articles, Booking of Television, Musical Instruments, Tricycle, invalid chairs, comfortable cot, etc. Booking of vehicles, Booking of livestock, Luggage summary. Un booked Luggage. Chapter – 9 Booking of Live Stock (Coaching Traffic) 133-136 Booking of Dog, Booking of small birds / Animals. Booking of live Poultry, Booking of Chicks Booking of Sheep/Goats / Pig and Calves Chapter –10 Parcel 137-154 Parcel scales. Maximum weights and dimension for acceptance and parcels. Booking of bulky Articles, Articles not accepted, Parcel Way Bill Procedure for parcel booking, Forwarding Note, Articles carried free, Mis declaration of Parcels. Booking of corpses, Human Skelton parts of Human body, Human Ashes. Booking of Motorcars. Booking of Treasure. Parcel summery. Loading/Unloading of Parcels. Carr
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