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| Type | Commercial Circular |
|---|---|
| Topic | freight |
continent ran over a stretch of 21 miles from Bombay to Thane. The idea of a railway to connect Bombay with Thane, Kalyan and with the Thal and Bhore Ghats inclines first occurred to Mr. George Clark, the Chief Engineer of the Bombay Government, during a visit to Bhandup in 1843 time of one month should be observed within which appointment should be given in
Index Sl. No. Topic Page No. 1 Organizational Structure of Indian Railways 4 2 Functions & Duties of Commercial Department 8 3 Books of Reference 10 4 Classes of Accommodation & Fare Structure 12 5 Charging of fare, Rounding of Fare & Combined Fare of Ticket 14 6 Categorization of Railway stations 15 7 Luxury Trains in India , 139 Helpline No.& NTES 16 8 Kinds of Tickets 19 9 Unreserved Ticketing System (UTS) & UTS On Mobile App. 32 10 Jan Sadharan Ticket Booking Sewak (JTBS) 37 11 Station Ticket Booking Agent (STBA) 38 12 Yatri Ticket Suvidha Kendra (YTSK) 43 13 Guard Certificate (GC) 44 14 Concessions 47 15 Break Journey Rules 56 16 Reservations of tickets 58 17 Reservation Quotas 63 18 Modification of Reserved Tickets 66 19 Change of Name 67 20 Booking of Special Coach / Trains on Full Tariff Rates 68 21 Block Reservation / Group Reservation 69 22 e-Ticketing 70 23 I-Ticketing / Mobile Ticketing 71 24 Booking of Foreign Tourists 72 25 Tatkal Reservation Scheme 73 26 Up gradation of Passengers 74 27 Alternate Train Accommodation Scheme (ATAS) (VIKALP) 75 28 Refund Rules 77 29 Ticket Deposit Receipt (TDR) 85 30 Computerized Coaching Refund Scheme (CCRS) 87 31 Duplicate Tickets 88 32 Railways Act 1989 (Sec 49 – Sec 59) 89 33 Railways Act 1989 (Sec 123 – Sec 129) 90 34 Passenger Amenities at Station and in Trains 92 35 Facilities to Ladies / Waiting Room 93 36,37&38 Luggage, Forwarding Note, Booking of Dog & Cat 94-95 39 Parcels & PCEV Charges 96 40 Delivery of consignment in absence of PWB. 108 41 Wharfage rules for Parcels and Luggage traffic. 109 42 Ticket Checking, Hand Held Terminals (HHTs) & Ticketless travel. 111 43 Un booked Luggage & Various Types of Ticket Checks. 119 44 Irregular Travel, Important Penalties and Offences 125 45 Public Grievance Redressal Machinery (PGRM) & Rail MADAD 129 46. Disaster Management & Role of Commercial Staff. 132 Introduction Indian Railways Lifeline to the nation… The first railway on Indian sub-continent ran over a stretch of 21 miles from Bombay to Thane. The idea of a railway to connect Bombay with Thane, Kalyan and with the Thal and Bhore Ghats inclines first occurred to Mr. George Clark, the Chief Engineer of the Bombay Government, during a visit to Bhandup in 1843. The formal inauguration ceremony was performed on 16th April 1853, when 14 railway carriages carrying about 400 guests left Bori Bunder at 3.30 pm "midst the loud applause of a vast multitude and to the salute of 21 guns." The first passenger train steamed out of Howrah station destined for Hooghly, a distance of 24 miles, on 15th August, 1854. Thus the first section of the East Indian Railway was opened to public traffic, inaugurating the beginning of railway transport on the Eastern side of the subcontinent. In south the first line was opened on Ist July, 1856 by the Madras Railway Company. It ran between Vyasarpadi Jeeva Nilayam (Veyasarpandy) and Walajah Road (Arcot), a distance of 63 miles. In the North a length of 119 miles of line was laid from Allahabad to Kanpur on 3rd March 1859. The first section from Hathras Road to Mathura Cantonment was opened to traffic on 19th October, 1875. These were the small’s beginnings which is due course developed into a network of railway lines all over the country. By 1880 the Indian Railway system had a route mileage of about 9000 miles. INDIAN RAILWAYS, the premier transport organization of the country is the largest rail network in Asia & the 4th largest railway network of the world. As of August 2024, the total route length of Indian Railways is 68,584 kilometers (42,616 miles). This makes it the fourth largest national railway system in the world. Brief about South Western Railway (SWR) South Western Railway has been operational since 1st April 2003 with headquarters at Hubballi in the state of Karnatak
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