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| Date | 2024-09-10 |
|---|---|
| Type | Commercial Circular |
| Topic | reservation |
rules ( 1) & (2) of rules 13 & rules 14,16,17 & 18 subject to filing of on line TDR & wherever a certificate from Ticket checking staff is required, the passenger shall obtain the same to that effect whereupon refund of fare shall be processed on line through TDR, indicating the details of the said certificate & original certificate shall be sent through post to the IRCTC & thereafter the fare due shall be…
9 | 22 y — — +} =, “WET “ ~ बट. ले - ’ . 7 = as गा हा i जे | | i es कै - = - मल Commercial Faculty way Training Institute, Bhusawall Central Rail 1 क्षेत्रीय रेल प्रशिक्षण संस् थान मध्य रेल भुसावल गुणवत् ता नीशत आमची नीशत,सुरशक्षत आशण शवश् वसनीय रे् वे संचालनासा ी ्या् त प्रशिक्षण देणे व सतत सुधारणां्ारा ग्राहक संतुशि सुशनशित करणे आहे। ्ै सेंजर क्षेत्रीय रेल प्रशिक्षण संस् थान मध् य रेल भुसावल, गुणवत् ता नीशत हमारी नीशत है, सुरशक्षत एवं शवश् वसनीय रेल संचालन के शलये ्या् त प्रशिक्षण प्रदान करना तथा शनरंतर सुधार ्ारा ग्राहक संतुशि सुशनशित करना। Zonal Railway Training Institute Central Railway, Bhusawal. Quality Policy Our Policy is to impart adequate training for the purpose of Safe and Reliable train operations, Ensuring Customer Satisfaction through continual improvement. 2 Zonal Railway Training Institute, Central Railway Bhusawal Largest and Premier Training Institute Of Indian Railways & First ever ZRTI to achieve IS/ISO-9001:2015 Certification For Quality Standards in Railway Training 3 शवद्यालय गीत शवद्या का मंददर है ये,और ज्ञानदी् है यारा, सबसे उन् नत,सबसे अच् छा, शिक्षा केंद्र हमारा, रेल कमी को संरक्षा के ्ा यहॉं हैं ्ढ़ाते, संचालन के शनयमों से अवगत उनको करवाते, यातायात सुरशक्षत हो यही ्हला ध् येय हमारा।… अनुिासन और शिक्षा के संग, सीखें साफ सफाई, आओ इस ्र अमल करें, हम शमलकर सारे भाई, शनष् ा से कत् य करेंगे, यही शनश् चय है हमारा।… दुघ्टना को टालें हम सब, ऐसा काय् करेंगे, जनसेवा में अ्ना तन मन, न् यौछावर कर देंगे, बढ़े प्रशतष् ा रेलों कऔ और मान बढ़ेगा हमारा। शवद्या का मंददर है... 4 PATRON Dr. R.N. Meena IRTS PRINCIPAL INSPIRATION Shri Anil Bagle ACM/ FACULTY OFFICER MESS OFFICER COMPILATION & PREPARATION Shri Rajendra S. Patil Chief Commercial Instructor ASSISTANCE Shri.Sanjeet Kumar Jha Shri M. J.Chiwhane Shri Raj Kumar Singh Shri.Kishor Sonawane Shri. Md. Minhaz Aalam Shri.Manoranjan Kumar Shri. R.B.Chaudhari ALL COMMERCIAL INSTRUCTORS ZONAL RAILWAY TRAINING INSTITUTE CENTRAL RAILWAY BHUSAWAL 5 INDEX Chapter-1 Foundation Commercial Organisation Functions of Commercial department Public Complaints, Public Relations Functions of Commercial department at Accidental site Customer Care and Customer Satisfaction, Courtesy Categorisation Of Stations Passenger Amenities. Waiting rooms, Retiring rooms and Dormitories Cleanliness Consumer Protection Act 2019 IVRS, TSBE, POET, NTES, ITES Various Types of Time Table 09-33 Chapter-2. Fare structure of Different Classes Minimum Distance, Minimum Fare, Rounding of Fare Telescopic Fare, Adjustable Distance Calculation of Fare for distance beyond 5000 Kms. , Combined Fare Reference Books for Coaching Traffic 34-39 Chapter-3 Tickets Definition, Types of Tickets, UTS Opening Of Additional Counter Point Of Sale (POS) Booking on Mobile and Laptop, UTS on mobile JTBS, STBA, YTSK Break Journey Rules Guard Certificate Facilities given to Lady Passengers Facilities given to Divyangjan Facilities given to Foreign Tourists 40-71 6 Chapter-4 Concessions General Rules for Concession Types of Concession Privilege Ticket Order (PTO) 72-83 Chapter-5 Reservation General Rules for Reservation Procedure for Reservation from Train Originating Station Procedure for Reservation from Train Intermediate Station Reservation Against Cancellation (RAC), Waitting list VIKALP Change of Boarding Point Computerised Reservation System, Information printed on Computerised Reservation Ticket Transfer of Reservation Ticket, Group Reservation, Tatkal Service, E- Ticketing Rajdhani Express, Shatabdi Express, Duronto Express, etc. ATVM. Co-TVM, Flexi Fare System Up-gradation of Class of Passengers, Coach booking & train booking Bed-Rolls 84-112 Chapter-6 Refund of Fare Refund Rules
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