Ordinate Organisation: The grievance will be forwarded to a single or multiple Sub- Ordinate Officials, based on the level of grievance raised

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Summary

Ordinate Organisation: The grievance will be forwarded to a single or multiple Sub- Ordinate Officials, based on the level of grievance raised ii) The advance booking of parcel space shall be done from originating station to destination station for

Text of the circular

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2 
 
 
                                
 
 
 
 
 
 
                                   क्षेत्रीय रेल प्रशिक्षण संस् थान   मध्य रेल भुसावल, 
                                               
 
 
गुणवत्‍ता‍त  त 
आमची नीति,सुरक्षक्षि आणण ववश् वसनीय रे्‍ वे संचालनासा प ्या्‍ ि प्रशिक्षण 
देणे व सिि सुधारणांद्वारा ग्राहक संिुष्टि सुतनष्श्चि करणे आहे। 
क्षेत्रीय रेल प्रशिक्षण संस् थान 
मध् य रेल भुसावल, 
 
गुणवत्‍ता‍त  त 
हमारी नीति है, सुरक्षक्षि एवं ववश् वसनीय रेल संचालन के शलये ्या्‍ ि प्रशिक्षण 
प्रदान करना िथा तनरंिर सुधार द्वारा ग्राहक संिुष्टि सुतनष्श्चि करना। 
 
Zonal Railway Training Institute 
Central Railway, Bhusawal. 
 
Quality Policy 
Our Policy is to impart adequate training  
for the purpose of Safe and Reliable train operations,  
ensuring Customer Satisfaction through continual improvement.

3 
 
 
 
 
 
 
Zonal Railway Training Institute, 
Central Railway 
Bhusawal 
Largest and Premier 
Training Institute 
Of 
Indian Railways 
 
& 
 
First ever ZRTI to achieve 
IS/ISO-9001:2015 Certification 
For 
Quality Standards in 
Railway Training

4 
 
 
 
   
 
 
विद्यालय गीत 
 विद्या का मंददर है ये,और ज्ञानदी् है ‍ यारा, 
सबसे उन् नि,सबसे अच् छा, शिक्षा केंद्र हमारा,  
रेल कमी को संरक्षा के ्ा  यह ं हैं ्ढ़ािे, 
संचालन के तनयमों से अवगि उनको करवािे, 
यािायाि सुरक्षक्षि हो यही ्हला ध् येय हमारा।…….. 
अनुिासन और शिक्षा के संग, सीखें साफ सफाई, 
आओ इस ्र अमल करें, हम शमलकर सारे भाई, 
तनट ा से कि्‍ य करेंगे, यही तनश् चय है हमारा।………… 
दुर््िना को िालें हम सब, ऐसा काय् करेंगे, 
जनसेवा में अ्ना िन मन, न् यौछावर कर देंगे, 
बढ़े प्रतिट ा रेलों कऔ और मान बढ़ेगा हमारा। 
ववद्या का मंददर है ...

5 
 
 
 
                                                      
 
 
 
PATRON 
Dr. R.N. Meena  
IRTS 
PRINCIPAL 
 
 
INSPIRATION 
Shri Anil Bagle 
ACM/ Faculty  Officer 
Mess Officer 
 
 
GUIDANCE  
Rajendra S. Patil 
Chief Commercial  Instructor 
 
COMPILATION  &  PREPRATION 
Shri.Sanjeet Kumar Jha  
Shri.Minhaz Alam 
Shri.Manoranjan Kumar 
Shri Raj Kumar Singh 
Shri.Kishor Sonawane 
Shri Ravindra choudhay 
 Shri. M.J.Chiwhane 
 
 
(ALL  COMMERCIAL INSTRUCTORS) 
 
ZONAL RAILWAY TRAINING INSTITUTE 
CENTRAL RAILWAY BHUSAWAL

6 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
INDEX 
 
Sr.No Chapter 
Code 
Descriptions / Advance Coaching Theory 
(CI/CP-2)-Syllabus 
Page no. 
1.  CI/CP-2/1.1 
Theory of Rates and its salient features 
 
2.  CI/CP-2/1.2 
Passenger fare structure and freight structure of luggage, 
parcel and goods. Outsourcing of ticket sale (JTBS/ STBA/ 
YTSK).Passenger Profile Management (PPM)  and running 
of special train. 
 
3.  CI/CP-2/1.3 
Categorization of stations for the purpose of amenities, 
Passenger Amenities– Minimum, Essential, Recommended 
and Desirable Amenities, model stations. 
 
4.  CI/CP-2/1.4 
Causes of ticket less travelling and different kinds of checks. 
Various irregularities, leakage of revenue and fraud. 
 
5.  CI/CP-2/1.5 
Catering policy - 2017. 
 
6.  CI/CP-2/1.6 
Policy for Water Vending machine 
 
7.  CI/CP-2/1.7 
Policy for installation of ATM 
 
8.  CI/CP-2/1.8 
Multi-Purpose Stall. 
 
9.  CI/CP-2/1.9 
Commercial advertisement in trains and at stations. OHA, 
Mobile asset, Rail   Display Network, Non-Fare Revenue. 
 
10. 
CI/CP-2/1.10 
Cleanliness at stations and in trains, Pay & Use Toilets. 
 
11. 
CI/CP-2/1.11 
Cycle, Motor cycle, Scooter and Car parking.  
 
12. 
CI/CP-2/1.12 
Passenger Information System 
 
13. 
CI/CP-2/1.13 
Parcel Management System. 
 
14. 
CI/CP-2/1.14 
Leasing of SLR and VPU. 
 
15. 
CI/CP-2/1.15 
Railway Act. Section 123 to 129 regarding railway liability in 
rail accident and  untoward incidents, Payment of Ex-gratia 
and compensation. 
 
16. 
CI/CP-2/1.16 
Railway Users Consultative Committees and Council. 
 
17. 
CI/CP-2/1.17 Inspections, definitions and their objects, inspections of 
stations, Parcel office, Booking office, Reservation office, 
Goods shed and catering service 
 
18. 
CI/CP-2/1.18 
Duties of Dy. SS (Commercial), Comme

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