No official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Circular number | No. PC-Vlll2O22lHRMS/3 |
|---|---|
| Date | 2022-03-23 |
| Type | NFR Policy |
| Topic | fares |
| Currency | Currency not verified |
Launch of 'Grievance' module of HRMS in Indian Railways' Board's letter No. PC-Vlll2O22lHRMS/3 dated 17'03'2022 forwarded herewith for information and necessary action it has been decided that the Grievance Module of HRMS rnay be put in use across all
NORTHEAST FRONTIER RAILWAY
To,
GM/CON/MLG,
AGM/MLG, DGM & SecY to GM/MLG,
nir pHo-oi, onMs, AoRHa, cwM/NBQ, DBWS,station Director/NJP'GHY
nii st. opoiopos, sr.DFMs/DFMs, sr.DSC(RPF)/DSc'
WnOlNf eOt,OAWS, Al| Area Managers, WM(EWS-)iBNGN
nii rlon-Oiuiiionalised Units, Chairrian/RRB/GHY&SGUJ' ChairmaniRRC/Ghv'
DPOiGHY,NJP, Sr. EDPM/MLG, Sr' DSTE'
ilor. n"giltr"rlncrlcHv, Dv. cMMiPNo,DBRT,NJP,SPo/RE/NJP'
cpConvric s&Ao/MLG, Law officer/M LG, sPoiNBQs' DBWS'
nir 3'i or',ri(ols, Dy. cAo/cash & Pav, MDlclt4lpjPGM(GyMLG'
ijr bsrio'citrri t-o, ov. c E/Br. Line/MLG, Sr' DEN/MLG' DEE(REyMLG,- - - .-. ..
"oi,. 6Fo-rco(yrvric,dsriWsypr'ro, Principal zRTl/APDJ Principal MDTc/RNY
Air ov. cior, bpos, a APos of P.Branch/MLG
il."6 s;N iti L u r.r ri H,r u lp rl-o, n i s cr n en, r'r r R o B c EA, N F R P FA' & N F R P oA/M LG
HRMS-31
No. E/9/91/HRMS (C)
A coPY of RailwaY
on the above subject is
please.
DA: As mentioned above
Office of the
General Manager (P)
Maligaon, Guwahati-1 1
Daled.23.03.2022
Asst. Personnel Officer/Bills
For General Manage(P)/NFR/Maligaon
Sub :- Launch of 'Grievance' module of HRMS in Indian Railways'
Board's letter No. PC-Vlll2O22lHRMS/3 dated 17'03'2022
forwarded herewith for information and necessary action
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(MILWAY BOARD)
PC-VII/2022IHRMS/3
Principal Chief Personnel Offi cers,
All Indian Railways
(As per standard mailing list)
New Delhi, Dated: 17,03,2022
Sub: Launch of 'Grievance' module of HRMS in Indian Railways
Human Resource Management System (HRMS) is designed to completely
digitize all the HR related aspects and services in Indian Railways. Apart from the
modules already launched, some other modules have completed the process of testing
and development.
2.
The development and testing of'Grievance Module' has been completed and
is in use in Railways sinoe June 2021. TiIl date, a total of 6,573 grievances have been
received on HRMS and 1,939 have been closed by the concemed units. Considering this,
it has been decided that the Grievance Module of HRMS rnay be put in use across all
field units w.e.f. 01.04.202.2.
3.
ln this regard, a one page step by step instructions for using the Grievance
Module, as provided by GRIS, is enclosed as Annexure-A. All the modalities regarding
assigning different roles as required under the specifications of Grievance Module and
mapping of Welfare lnspectors etc. may also be completed urgently for effective use of
the Grievance Module bY all users.
Encl: As DA
\t'f
(v. G. BHOOMA)
Principal Executive Director(IIR)
Railway Board
e-mail: Ogdtr r65@Ib.I4i!nslggvin
Ph. No.011-23047174
Copy to:
(i) ManagingDirector/CRIS
(ii) General Manager/HRMS/CRIS
(iii) All nodal officers of HRMS
Rail Bhawan, Raisina Road, New Delh!110001
fi nn611rr€ - fi
1) UnitAdmin will create Grievanco ln-chargd officer {cio}who wlll be a pefsonnel Branch officer'
2) Gtowill $eate welfare cell Members (GwM) who will be staff of Pelsonnel Branch D€pt.,will be
responsible in handling the Gl ievance cell of their Unit
3) GWM will create
a)wil|createDept.Dealingclerks(DDc}iorhandlingoftheGrievancesbe|ong|ngt0various
dePartments.
b}Wil|assignthestations/offices/bi||-units(,beatcombInation,)withintheunjttoeachWelfare
Inspectot of the unlt'
4l Emplovee will login and reSister his Brievance with the Reglsler Grievance nrenu, Alsohecans€ethe historY
ofallthegrievancessubmittedbYhim.Hecanalsowithdra\,thegljevanceusingthismenu'
5)Afteromp|oyeesubmltshisgrievance,bas€don,beatcombiflation,,itwil|reachtheconcernedWalfare
Inspector for Processing'
6}We|farelnspectorwil|exam|nethegrievanceandwi|lfolwardittotheconcernedGrievsncedea|ingc|erk
{GDc)forreso|Ution,Therelsaprovisiontoretulnthegrievanceatthlsleveltotheemp]oyee,a|so
grievance can be ratorned to the employees by the GDcs'
7}GrievanceDeal|ogcterk(6Dc}Wiilprocessthegrievanceandrecordthedetai|sofclosure,a|socanup|oad
requlsite closure document and close the grievance or can forward it to next level fol further processing'
8) Upto 3
Extract shown above; the full text is available in the search app.
Open this circular in the search app · Search all 4,233 documents