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| Type | Commercial Circular |
|---|---|
| Topic | freight |
Final Location Survey for Proposed Gauge Conversion (BG) for Nagbhir ‐ Itwari NG Line (Including Proposed Rail Connectivity from
Final Location Survey for Proposed Gauge Conversion (BG) for Nagbhir ‐ Itwari NG Line (Including Proposed Rail Connectivity from
Umrer BG Yard to Existing WCL Yard at Umrer) with Electrification
Detailed Project Report
MRIDC
386
QTCPL
CHAPTER 12
COMMERCIAL DEPARTMENT
12.1 Introduction
This Department is the backbone of Railway and deals with generation of revenue and keeps the
entire record of expenditure incurred for running of the railway system. The financial planning is
entirely dependent on income received from passenger and freight services.
The Narrow Gauge section between Nagbhir and Itwari which is being converted into Broad
Gauge track is already operational for more than 100 years and commercial activities are already
in vogue and as such no extra infrastructure for commercial activities will be needed initially.
However, considering the fact that goods traffic will also move on this new Broad Gauge
section, facilities for freight traffic will need to be provided. Required infrastructure is hence
covered in the estimate as per Railway Board guideline.
To have an idea of further expansion required from time to time the various functions carried out
by the Commercial Department of the Railway are given in the following paras:
12.2 Functions of Commercial Department
a)
Freight Services
b) Catering and Passenger Services
c)
Passenger Marketing
d) Claims Department
The Commercial Department is responsible for the marketing and sale of the transportation
infrastructure provided by the Railway, for creating and developing traffic, for securing and
maintaining friendly relations with the travelling and trading public and for cultivating good
public relations generally. The fixing of rates, fares and other charges and the proper collection,
accounting and remittance of traffic receipts are also among its functions.
The important matters proposed to be dealt by the Commercial Department are:
a)
Rates and fares;
b) Claims for refund and for compensation;
c)
Prevention of Claims;
d) Marketing & Sales;
e)
Passenger Amenities;
f)
Inter-model Co-ordination;
g) Traffic Surveys;
h) Research and Development;
i)
Catering and Vending;
j)
Ticket checking;
k) Commercial Statistics;
Final Location Survey for Proposed Gauge Conversion (BG) for Nagbhir ‐ Itwari NG Line (Including Proposed Rail Connectivity from
Umrer BG Yard to Existing WCL Yard at Umrer) with Electrification
Detailed Project Report
MRIDC
387
QTCPL
l)
Computerization of Reservation;
m) Commercial advertising and publicity.
12.3 Marketing & Sales
The main functions of Marketing & Sales Organization in the Railways are:
a) To explore new areas for developing new streams of traffic and to improve the quality of
service provided to traders by maintaining close liaison with them and to ascertain and
solve their problems in connection with expeditious transportation of their goods.
b) To plan and provide inter-modal services combining the advantages of Rail & Road
Transport like Freight Forwarder Service, Container Service and Quick Transit/Speed link
Services.
c) To take up measures to arrest road competition and to have coordination between Rail and
Road Transport.
12.4 Public Relations
The Public Relations Organization of the Railways is under the control of a Public Relations
Officer whose main functions are:
a) To give wide publicity to the various measures adopted to improve passenger services and
facilities provided to the trading public;
b) To convey public suggestions and grievances to the various departmental officers
concerned;
c) To correct misstatements made in the Press;
d) To educate railway staff to be alive to their duties and responsibilities as public servants,
especially in the matter of courtesy to the public;
e) To endeavor to educate the travelling public in the rules of health, hygiene and courtesy,
and co-operate with th
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