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| Type | Commercial Circular |
|---|---|
| Topic | refunds |
Passenger must fill the application and apply to CCM (refunds) for refund within 10 days from the scheduled journey date.
<!-- Slide number: 1 --> # Exceptional Data Report (EDR) Ticket Deposit Receipt (TDR) <!-- Slide number: 2 --> # Ticket checking staff has to prepare an Exceptional Data Report (EDR) after checking the coach on the following cases: Passenger not turned up. (No Refunds) Less number of persons travelling in a group (No Refunds) Forced to travel in lower class holding higher-class ticket. Failure of AC equipment in the coaches. Discontinuation of journey due to dislocation of train services. Accommodation could not be provided. <!-- Slide number: 3 --> # Data Entry Point (DEP): Refund Procedure under (CCRS) EDR is fed into the PRS. These stations are either Change over stations of TTEs. Or where PRS is available. <!-- Slide number: 4 --> # Instructions for ticket checking staff: EDRs are prepared for each coach separately. If a coach is not checked, the senior most TTE will certify this fact on the EDR of the particular coach giving reasons for not checking. EDR is prepared in 3 copies. For Passengers Not turned-Up, TTE has to give details of Passengers to whom such vacant berths are allotted <!-- Slide number: 5 --> # Disposal of EDR The original EDR is handed over to refunds supervisor at DEP under clear acknowledgement with date / time of receipt on carbon copy of each EDR. One copy is attached to the original chart & amended chart and handed over to the outgoing TTE. Second carbon copy and the copy of amended chart are preserved as per existing rules. <!-- Slide number: 6 --> # Ticket Deposit Receipt (TDR) <!-- Slide number: 7 -->  # <!-- Slide number: 8 --> # Ticket Deposit Receipt (TDR) When refund cannot be granted at a station, TDR is issued to the passengers. All the railways for unused and partially used tickets will issue only one standard TDR. TDR is in form of a machine numbered book with three foils namely, (i). Passenger (ii). CCM (iii). Record <!-- Slide number: 9 --> # All the 3 foils contain necessary information in respect of cancellation of tickets to be filled by TDR issuing official. Passenger foil contains guidelines for passenger and the other two foils contain instructions to the railway staff. <!-- Slide number: 10 --> # Ticket Deposit Receipt (TDR) Cont.. TE or SM will issue TDR. At important stations TDR books are available at refund counters, so that the passengers are dealt with at one counter only. TDR can be obtained by passenger up to 3 days from the schedule departure of the train. The TDR issuing staff will cancel the ticket & write TDR number on the ticket. <!-- Slide number: 11 --> # TDR is prepared through carbon process and passenger foil is handed over to the depositor. The CCM foil of TDR along with cancelled tickets will be sent to CCM (Refunds) within 10 days from the date of issue through a special messenger. <!-- Slide number: 12 --> # No TDR should be dispatched to CCM’s office without filling in the columns. TDR must not be issued when refund is admissible at station. On the back of the passenger foil of TDR, an application is printed. <!-- Slide number: 13 --> # Passenger must fill the application and apply to CCM (refunds) for refund within 10 days from the scheduled journey date. On the application, party can prefer mode of payment which can be in the form of station pay order / cheque / money order. <!-- Slide number: 14 --> # In the CCM refunds office the claim will be processed. Refund vouchers should be made in CCM’s office separately for post check and pre check items. The monetary limit under post check system is Rs 3000/- per passenger, exceeding above limits must be pre-checked. <!-- Slide number: 15 --> # Where payment is made through pay order passenger need not produce witness but he will be required to produce some proof of identity. If refund is not admissible the reasons must be conveyed to the passenger.
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