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| Type | Commercial Circular |
|---|---|
| Topic | refunds |
One copy i attached tothe original chart & amended chart and handed over tothe
30. Computerized Coaching Refund Scheme (CCRS) Purpose: CCRS isto simplify the procedure for refund of fares on reserved tickets; by updating ‘he chat postion in PRS to gran refund across the counter even beyond tim limit Updating of chart Ticket checking staff as to prepare an Exceptional Data Report EDR) ater checking the coach onthe fllosing cases: ‘Passenger not turned wp. (No Refimds) [Less mumber ofpersons travelling in 3 group (No Refimds) Force to travel m lower class holding higher-las ticket. allure of AC equipment inthe coaches. Discontimation of journey due to dislocation of tain service. ‘Accommodation ould nt be provided. Daca Entry Point (DEP): सर thos stations ware EDR is fed into the PRS. These stations are cither Change over tation of TTEs. Or where PRS is available. Refund Procedure wnder (CCRS) “To.aperson who is booked onthe concemed ticket Such person must come personaly fo claim refind. Produce photocopy of my document proving his deni Photocopias tobe verified with the anginal bythe oficial granting refund AtSIIPRS coumters during working hows ‘Upto 10 days ftom the scheduled departure of the tran from ts criginating station, ‘Nonnal cancellation charges shal be levied as per rules Inseructions for dcket checking saff 1. EDRs ae prepared foreach coach separately 2, Ea coach snot checked, the senior most TTE will certify this fact onthe EDR ofthe ‘paticular coach giving reasons for not checking 3. EDRis prepared in 3 copies. दे. For Passengers Not tamed-Up, TTE has to give details of Passengers to whom such ‘vacant bert are alloted Disposal of EDR: 1. The orginal EDR is handed over to refunds supervisor at DEP under clear awowledgemant with datetime of receipt om carbon copy of each EDR 2. One copy i attached tothe original chart & amended chart and handed over tothe ‘outgoing TTE. 3. Second carbon copy and the copy of amended chart ae preserved 3s per existing rule. Inseructions to ECRCs Refund supersisr: 1. Go trough the EDR thoroughly and satis him about te data to be updated After feeding the data, he should record the time in the registers “He should file the EDR. coach wise and train wise foreach date separately ‘Refinds at stations ae granted using option “refind issue form" ofrefnd mem. The systam wll generate a print cut ofthe deal of rein The counter clerk wll sgn m the printout and obtain the signature ofthe pasenger onthe ticket and printout The ticket is retained and the printout is handed over to the passenger. 25 selnowiedgament
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