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| Date | 2020-08-15 |
|---|---|
| Type | Commercial Circular |
| Topic | reservation |
<!-- Slide number: 1 --> # NTES, IVRS, 139 Helpline No.  <!-- Slide number: 2 --> # What is NTES ?  <!-- Slide number: 3 --> # NATIONAL TRAIN ENQUIRY SYSTEM (NTES) NTES, the National Train Enquiry System of Indian Railways. It is run and maintained by CRIS. CRIS means, Centre for Railways Information System. CRIS is an IT organization of the Ministry of Railways. <!-- Slide number: 4 --> # How NTES works ?  <!-- Slide number: 5 -->  # <!-- Slide number: 6 --> # How to check train Information ?  <!-- Slide number: 7 -->  # <!-- Slide number: 8 --> #  <!-- Slide number: 9 --> # NTES This App gives all information about running of trains Real status of train, schedules, Diversion, cancellations etc. can be known Information is updated from COA (Control Office Application) Available in both English & Hindi. <!-- Slide number: 10 --> # 139 & IVRS Indian Railways One Integrated Helpline Number “139” <!-- Slide number: 11 --> # 139  <!-- Slide number: 12 -->  # <!-- Slide number: 13 --> # Indian Railways One Integrated Helpline Number “139” One Nation-wide Public grievances and enquiry helpline number during railway travel. This is single & integrated Railway helpline number for the passenger for quick grievances redressal and enquiry during their travel. <!-- Slide number: 14 --> # What is IVRS ? This helpline number 139 will be available in Tweleve (12) languages. It will be based on IVRS (Interactive Voice Response System). There is no need of Smart phone to call 139. <!-- Slide number: 15 --> # Thus, providing easy access to all mobile users. All basic enquires of train running and reservation related enquiries like PNR Status, Accommodation (General & Tatkal) availability, Train arrival & Departures etc. can be known by dialing 139. <!-- Slide number: 16 --> # Rail MADAD Integrated single helpline 139 replaces all other helplines like 182 & 138. For security, assistance, information, complaint, enquiry or any other concern, Dial #139. <!-- Slide number: 17 --> # THE END
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