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| Circular number | Commercial Circular No. 49 of 2010 |
|---|---|
| File number | No.2009/TG-III |
| Date | 2010-10-08 |
| Type | Commercial Circular |
| Topic | catering |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
supervision and Monitoring of Mobile catering units As per Catering policy, 2010,the Zonal Railways will manage mobile catering services
No. 2009/T G.llll 647 | 14 tP t.1 The Chief Commercial Manager, All Zonal RailwaYs. GOVERNMENT OF INDIA MINISTRY OF RAILWAYS RAILWAY BOARI) New Delhi dated 08.10.2010 Commercial Circular No. 49 of 2010 Sub:- supervision and Monitoring of Mobile catering units Ref: (i) Board's letter No.20l0iTG-IIV645ll0 dated 27.9.10. (ii)IRCTC'sletterNo.2009/IRCTC/Catg./Mobile/Policy dated 13.09.2010 As per Catering policy, 2010,the Zonal Railways will manage mobile catering services through departmental management. According to para9.3 of Catering Policy, 2010, "Regarding o*rr.irtip'of pantry Car" --In order to maintain effective control over on-board services, the Division iesponsible for the primary maintenance of the train would own the rake of the train and also undertake maintenance of the pantry car' In order to have departmental supervision on specified trains having mobile catering the following instructions are issued:- 1. Zonal Railways will depute a Railway Catering Inspectof or a Supervisor' on important trains, who will be designatid ut "Catering Manager" for the specific trains identified out of those which are having a Pantry Car' As far as possible the Zonal Railways may monitor initially compliance of this on all Durontos' and on 'oShow Case" trains etc.. The Manager will travel end-to-end and he shall be responsible for detailed monitoring of the catering services ranginq from the condition of the equipments, maitienance of the Pantry Car (including safety aspects and the cleanliness/fumigation etc), to. the quality of food,. service and subsequent disposal of the solid waste etc. In this regard, Commercial Department on ZonalRaiiways may involve the concerned department for proper upkeep and maintenance of thl pantry carlmini pantry as also of equipments therein' 2. Zonal Railways will prepare a detailed duty list of the Catering Manger and devise a suitable proiocol foi interface with the service provider including_cleanliness and ensuring quality in cooking and service of meals, as also the staff of the services providei is properly attired and has a courteous behaviour' 3. For this purpose the Catering Manager will cany an Inspection Proforma (see Annexure II which is already available with the Railways enclosed with Board's letter No.2009/TG-III 163112 pt.3 dated 02.3.2010). At the end of the trip, the Manager will submit an exception report of mlior irregularities detected if any, which will be submitted to the Corpmercial Officers incharge of Catering in the 4. 5. Divisions; summafy of such exception reports be sent.to"CCM/Catg' with remedial action taken. CCM/batg. will separately follow up with the concerned departments and the DRMs as alsJ the license., iot necessary action' For issues pertaining to them, it will be the tesponsibility of the concerned executive department to take action on priority. Repeated failures on part of any agency will be brought to the notice of the General ^li4urrug.. of the zonalRailways by the ccM. Catering Manager would be the interface between the passengers and the catering staff and all complaints would be addressed to CCM/Catg' of the concerned railway through the Sr. DCM of the Divisions. The Catering Managers deputed would be provided rliJfr a mobile phone with .ourning facltity. ThI said number should be available with the catering monitoring cell of the Division and the Zonal level. Zonal Railways may alrange for the provision of the same. The Catering Manager would be issued a proper traveling.authority to enable him to travel on the train. He should carry the iiti of duty assigned to him on the trip undertaken. Railways would compile and analyze the detailed reports of the catering Manager at the end of each month. The shortcomings and the problems encountered be resolved expeditiously. A monthly report on this should also be sent to the Board' Other extant instructions regarding menu and tariff on Duronto trains issued with the concurrence of Finance
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