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| Circular number | Commercial Circular No. 36 of 2004 |
|---|---|
| File number | No. 2003/1G.111/600/5 |
| Date | 2004-10-05 |
| Type | Commercial Circular |
| Topic | catering |
| Official PDF | indianrailways.gov.in |
Revision of Catering policy 2000. 15.1 (9) Catering Units at all 'D’,“E’ and ‘F’ Category stations.
‘GOVERNMENT OF INDIA (भारत सरकार) MINISTRY OF RAILWAYS (रेल मंत्रालय) RAILWAY BOARD (रेलवे as) . अर जद के KOK No. 2003/1G.111/600/5 New Delhi, dated 5.10.2004 The General Managers(Catering), All Indian Railways. - (Commercial Circular 36 of 2004) Sub: Revision of Catering policy 2000. . Ref: Board’s letter No.97/T G-11/600/12 Pt. Dated 19.06.2001. HOR AOR मै की . “Hon’ble MR in his Budget Speech 2004-05 has, interalia, announced that “with a view to increase the earnings from Catering contracts, complete transpatency and competitiveness will be ensured in the award of contracts.” The Catering Policy: 2000..dated: 20" October, 2000 was amended twice and correction slips were issued accordingly. In addition administrative instructions were issued from time to time in regard to handing over of major and new catering /vending units to IRCTC. However, in order to bring transparency and competitiveness in catering contracts for major units as defined in para 14.1 and for small units as defined in 15.1(a) a two packet tender system has been introduced along with review of tenure of contracts with 4 view to bring about tangible improvement in catering services, which constitute a major segment of our customer inter face, and a revised catering policy on catering has thus been , framed, which along with other circulars/ guidelines mentioned in the revised policy supersede all the existing policy guidelines issued from time to time. The Catering Policy 2004 is enclosed. IRCTC will follow the overall policy guidelines with reference to class of stations, definitions of major and minor units, reduction of congestion, provision of pantry car, transfer of license, exclusion and inclusion of clause, tendering system, application system, tariff, reservation policy, renewal, tenure, ceiling, mutually agreed model agreement, etc. contained in the policy oF amended / reviewed from time to time. It is advised that as and when the catering services are taken over by IRCTC, the functions relating to catering hitherto performed by the zonal railways would be performed by IRCTC at appropriate levels. . Contd/-.... ~ Ly 4. — ee LE TE RTA RR Td LN I Se ET Ee उपासना काया AL RTT AE ‘ ¥ + te | CUS ‘ , थी « eo & Lae te . f . } BREN हक) मिला oie ey WER 3 कि दि iF ही OMe रन pte. ee ke " “ a ee डे : 4% ही eee . é “ig, Boa In case of any confusion/dispute on implementation of policy, IRCTC will abide by views of Railways and decision of Railways will be final, The revised policy guidelines will be implemented with immediate effect lake. This has the concurrence of Finance & Legal Directorates of: Ministry-of. Railways Kindly acknowledge receipt of this letter. ae | सर कद — सहित पाक yg (Kamal Kan . , Executive Director/T&C bat, pe ., री, बाप हा aes sy. Railway Board Copy to: . ean © FA&CAQ, All Indian Railways (with five spares) for information os 2 ADAI/Railways (with 36 spares copies!) Peo लि “ fad . sito ja For Financial Commissioner/Railways iV oa frre ars cept , Copy to:, MD/IRCTC for information and necessary action, एप | gal ve : RES oe i दर 2 . TA it कि 4 ag! b ae ae! की -é 2 कि पर vif Lhe ' + 4-5 हू ८1 paneer: nett te CATERING POLICY-2004 ‘PARTA GENERAL NEED FOR A NEW POLICY With the accent on augmenting earnings for indian Railway, it has become imperative that catering should’ generate adequate resources to make this sector self-reflant. Expectations of the rail ‘passengers are algo increasing and today the customer wants higher standards of catering services including quality, variety in products, hygiene, better presentation of services, etc. There ‘is also an urgefit-heed to decongest the platforms at railway stations in the larger interest of the travelling public in order to provide free movement of passangers. Raiiways will have to continually address the customer needs and provide beiter facilities to satisfy their demand With the above objectives in mind the Indian Railways Catering and‘ Tourism Corporati
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