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Reyised Policy for normal Pay & Use toilets - Provision of an improved Policy for normal Pay & Use toilets - Provision of an improved Essential Amenity to…

Commercial Circular No. 34 of 2012
Historical — likely supersededCircularticket-checking
Historical — likely superseded. This circular predates 2020 and has probably been replaced. Treat it as a record of what the rule was, not what it is. The official Railway Board PDF always prevails over anything shown here.

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Circular numberCommercial Circular No. 34 of 2012
TypeCommercial Circular
Topicticket-checking
CurrencyHistorical — likely superseded
Official PDFindianrailways.gov.in

Summary

Reyised Policy for normal Pay & Use toilets - Provision of an improved Policy for normal Pay & Use toilets - Provision of an improved Essential Amenity to the passengers The Service Provider shall provide a complaint free service.

Text of the circular

= OF INDIA/BHARAT SARKAR
MINISTRY OF RAILWAYS/RAIL MANTRALAYA
: (RAILWAY BOARD)

No. 05/TGIV/10/SAN/32/Pay & Use Policy New Delhi, dated ? 05~ 06-20} 2,

The General Managers,
All Zonal Railways

Policy Circular No. BY ~Commercial Directorate

Sub: Reyised Policy for normal Pay & Use toilets - Provision of an improved Policy for normal Pay & Use toilets - Provision of an improved
Essential Amenity to the passengers.

Instructions have been issued vide Board’s letter of even number dated 07.06.2006
(Policy Circular No.46 — Commercial Directorate) laying down guidelines for introduction of
Deluxe and Normal Pay & Use toilets. With a view to providing Pay & Use toilets as an
essential service to the passengers, the policy circular has been reviewed. Fresh guidelines to
be followed regarding normal Pay & Use toilets are enclosed.

_ These guidelines are to be followed in case of all new contracts to be awarded
subsequent to issue of this policy circular. However, the guidelines regarding deluxe Pay & Use
toilets as issued vide Board’s policy circular no. 46 of 7.6.06 remains unchanged.

This issues with the concurrence of the Finance, Electrical and Land & Amenities
Directorates of the Ministry of Railways.

It is desired that action may be taken accordingly under intimation to all concerned.

Kindly acknowledge receipt of the letter.

(A. chemi. eddy)
Executive Director Passenger Marketing
Railway Board

Encl: Policy guidelines
No. 05/TGSV/10/SAN/32/Pay & Use Policy New Delhi, dated oF -06~ 22/2

For Financial Commissioner
Railway Board

No. 05/TGIV/10/SAN/32/Pay & Use Policy . New Delhi, dated o 5°06 - LAL
Copy to:
Chief Commercial Managers, All Zonal Railways

FA & CAOs, All Zonal Railways

sanitation & Pay & Use policy.doc

= PAY & USE TOILETS:

Construction of normal Pay & Use toilets on BOT basis as envisaged in the
Commercial Policy Circular No.46 of 2006 dated 07.06.2006 has been reviewed. Based on
feedback from stakeholders as well as interaction with users, it has been desired that
renovation and maintenance of the existing toilets may be done through public-private
partnership and entrusted to outside agencies on Renovate, Operate & Maintain and Transfer
(ROMT) basis, However, where the parties are not coming forward on ROMT basis and the
condition of the existing toilets is satisfactory, the Railways may entrust them to outside

agencies for Operation and Maintenance only with the approval of DRM/ADRM,

2. BASIC AMENTITIES TO BE ENSURED DURING RENOVATION:

Urinals.

Separate toilets for ladies and gents duly making one of the toilets disabled friendly.
At least one European style toilet.

Adequate number of washbasins with provision of soap solution for washing hands.

VV VV WV

A small bathing unit (Optional). However, no bathing unit on island platform should
be permitted, ,

> Good quality ceramic flooring and Dado tiles should:be used, preferably of larger size

to have fewer joints. |

‘> All electrical wiring should be concealed with flush type switch panel Board.
Adequate light fittings should be provided and maintained to keep the illumination
level as per prescribed limit. Adequate number of exhaust fans of suitable capacity
should be provided to ensure proper air circulation and for removing foul smell

Proper cleaning arrangements should be ensured

PVC water storage tanks of adequate capacity should be provided.
Litterbins should be provided.

Vv Vv Vv

The toilet unit is to be operated as a no-smoking zone and proper indication board in
this regard should be displayed.

> All water pipes, drainage and waste pipes should be concealed.

> The layout plan for renovated unit should be got approved from Railways. The plan

should also show disposal of sewage & sullage drains and electrical wiring & fittings.

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Vv

[3

OPERATION & MAINTENANCE OF NORMAL PAY & USE TOILETS
Adequate no. of safaiwalas to be posted ) .

The staff provided should be literate and courteous towards the users.
Employee schedule

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