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| Circular number | Commercial Circular No.33 of 2015 |
|---|---|
| File number | No. TC-II/29 |
| Date | 2015-06-02 |
| Type | Commercial Circular |
| Topic | refunds |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Clarification on provisions of running of Suvidha trains hours before train departure, refund can be | para C(i) and C(iii).
5 OF INDIA [भारत सरकार)
MINISTRY OF RAILWAYS (रेल मंत्रालय) .
(RAILWAY BOARD रेलवे बोर्ड)
ae leeB ake
(Commercial Circular No. Lp of 2015)
No. TC-II/29 10/2013/Dynamic Pricing/C ह a New Delhi, dated 9} 07.2015
The Chief Commercial Managers The Managing Director,
All Zonal Railways CRIS,
oo Chanakyapuri, New Delhi.
The Chairman & Managing Director,
Indian Railways Catering & Tourism Corp.,
11" floor, B-148, Statesman House,
Barakhamba Road, N. Delhi-! 10001
Sub: Clarification on provisions of running of Suvidha trains.
Ref.:(i) Board’s letter of even no. dated 02.06.2015 (Commercial Circular No.33 of
2015).
(ii) CRIS’s letter No.2015/CRIS/NDLS-HQ/PRS/Rly Board/189/Pt.X VIII/0180
dated | 2.06.20 15.
In reference to CRIS’s letter referred above, the clarifications as well as-certain modifications
are as under:- ः दी
Clarifications/Modifications
{tem
Change required by CRIS
Ci) At present cancellation rules are based on | “50% refund of fare subject to
actual departure of train and not on scheduled | Minimum flat cancellation charge of
of C.C. departure time, rupees one Aundred for
No.33 airconditioned — II tier rupees ninety
for airconditioned Hl-tier/3
and rupees sixty for sleeper class will
be granted for confirmed/RAC
tickets upto 6 hours. before the
scheduled departure of the train. or
preparation of the chart whichever is |
earlier.
No refund of fare after that will be
granted.
Such refund shall be granted by filing
TDR in case of e-tickets,
For PRS counter tickets, refund will
be granted across the counter.
Cancellation of Suvidha trains in
normal circumstances is not
permitted. In case of cancellation of
Suvidha trains ~in exceptional
Citi) In case of train cancellation for normal trains,
cancellation of e-tickets is allowed after
charting also without filing TDR. Similar
logic shall apply. Passenger can either cancel
of C.C,
No.33
P,Dynamic Price
economy/airconditioned chair car |-
the e-ticket up to 72 hours from actual
departure of train or can file the TDR after
chart preparation. After filing TDR, full
refund shall be granted through EDR refund.
Assumptions Made
circumstances, far e-tickets full
refunds of fare shall be directly
credited to the customers account. No
TDR/Cancellation shall be required
for such refund.
For counter tickets such refund shal]
be granted across the counter upto 72
hours after the scheduled
departure of the train.
S.No. CRIS’s Remarks
| Clarifications/Modifications
| For defining three different types of Suvidha
trains, database staff should select the
appropriate train type and mark the Suvidha
train flag, no concession flag and food cost
flag (catering flag). °
1. No change required.
Similar to premium trains, remote wise
counters will be maintained and fare will be
calculated as. per berth utilization of
respective remote. There can be maximum
of 14 remotes.
2, No change required.
Booking in these trains will not be allowed
in YTS terminals. Also, as online
ticketing. to agents is not allowed for
premium trains, same shall apply for these
trains also.
ticketing agents eg. YTSK,
RTSA, e-ticketing agents of
IRCTC from 48 hours before the
scheduled departure of the train
and upto preparation of the
reservation charts,
Following functionalities will be blocked
in suvidha trains:
* Modification
¢ Duplicate ticket
e Cluster booking
e Pre-bought
« BPT booking
¢ Coach switch setting transaction.
¢ Student concession transaction.
¢ Pending amount collection.
e Refund of fare difference.
« Pre-bought type bookings.
¢« Bulk booking
4. No change required except
bulk booking is allowed to
improve the occupancy.
Feeding of catering charges will be
mandatory only in Rajdhani suvidha trains
and mixed duronto suvidha trains. For mail
express suvidha trains, feeding of catering
charges will not be made mandatory. I[n
case a train is departing at 2130 hours. or
P.Dynamic Price
5. No change required,
3. Booking in Suvidha Trains is
“allowed to all authorized
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