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| Circular number | Commercial Circular No. 31 of 2018 |
|---|---|
| File number | No. 2018/TG-V/12/2 |
| Date | 2018-06-15 |
| Type | Commercial Circular |
| Topic | reservation |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Train Captain as overall leader and in charge of all on board railway personnel and outsourced staff checking staff as Train Captain, who will wear the badge of Train Captain and shall be responsible for
GOVERNMENT OF INDIA (भारत सरकार) +s MINISTRY OF RAILWAYS हल मंत्रालय) i (RAILWAY BOARD) करे मे थे की No. 2018/TG-V/12/2 New Delhi, dated 15.06.2018 The Principal Chief Commercial Managers, All Zonal Railways. Commercial Circular No. -3}of 2018 Sub: Train Captain as overall leader and in charge of all on board railway personnel and outsourced staff. Long distance Mail/Exp trains have a large group/ team of railway personnel and outsourced staff on board for offering various services to the passengers and to provide maintenance on run. In order to introduce the concept of a single person/leader responsible for coordinating the entire team and facilitating all services during the complete journey of the train, it has been decided to introduce the concept of Train Captain. 2. In trains like Rajdhani/ Shatabdi/ Duronto and other trains where a Train Superintendent (TS) is on end to end basis, TS shall be nominated as “Train Captain” and made responsible for all the facilities on train. He/she should be provided with a badge of Train Captain to be worn on the uniform. All on board railway personnel and supervisors of all outsourced agencies shall report to the Train Captain for effective control & supervision and to ensure improvement in on-board services offered by Railways. Zonal Railways shall issue necessary directives to all on-board staff to ensure strict compliance of directions of the Train Captain to address the issues concerning complaint free travel of passengers failing which action may be initiated against the staff not following directions of the Train Captain. 3, In all other trains, where TS is not present, zonal railways may nominate the senior most ticket checking staff as Train Captain, who will wear the badge of Train Captain and shall be responsible for all facilities in the train as mentioned above. This batch will be handed over to the senior most ticket checking staff of the next leg of journey who will then act as Train Captain till the next leg and so on. The Train Captain must be provided with the mobile number of the on board staff so that he/she is able to contact them when their services are required. 4, Zonal railways may also ensure that the name and contact number of the Train Captain is made available to the passengers through reservation charts before departure of the train. During the journey, on board announcement at convenient timings must be ensured to provide the name and contact number of the Train Captain to the travelling passengers “ Alin, (Shelly Srivastava) Director Passenger Marketing Railway Board. New Delhi, Dated:if.06.2018 No. 2018/TG-V/2/2-7 1. 2, 3. 4, 5. 6. 7. 8. GMs, Indian Railways PCOMs, Indian Railways PCMEs, Indian Railways PCEEs, Indian Railways PFAs, Indian Railways CSCs, RPF, Indian Railways The ADAI (Railways), New Delhi The Director of Audit, All Indian Railways copy for information to: The Director, Indian Railway Institute of Transport Management, Lucknow. v2. The Director, Indian Railway Institute of Civil Engineering, Pune. _-3. The Director, Indian Railway Institute of Mechanical and Electrical Engineering, Jamalpur. दर था The Director, Indian Railway Institute of Signal Engineering and Telecommunications, Secunderabad. 5. The Director, Indian Railway Institute of Electrical Engineering, Nasik. 6. The Executive Director, Indian Railways Centre for Advanced Maintenance Technology, Gwalior. | 7... The Registrar, Railway Claims Tribunal, Delhi. The General Secretary, IRCA, New Delhi, 9,. The Chief Commissioner of Railway Safety, Lucknow A0 The Secretary, Railway Rates Tribunal, Chennai. _~ ः 11. The Chairman, Railway Recruitment Board, Ahmedabad, Ajmer, Allahabad, Bangalore, Bhopal Bhubaneshwar, Chandigarh, Chennai, Gorakhpur, Guwahati, Jammu & Srinagar, Kolkata, Malda, Mumbai, Muzaffarpur, Patna, Ranchi, Secunderabad and Trivandrum, Copy to: we Cee The Genl. Secy., AIRF, Room No. 248, NFIR, Room No, 256-C, Rail Bhawan we The Secy. Genl., IRPO
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