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| Circular number | Commercial Circular No. 25 of 2003 |
|---|---|
| File number | No.2001/TG-1/20/P/ITS. |
| Date | 2003-03-26 |
| Type | Commercial Circular |
| Topic | refunds |
| Official PDF | indianrailways.gov.in |
Reservation on Internet through IRCTC themselves or by IRCTC, the refund orders will be issued’ in favour of IRCTC
= T OF INDIA (BHARAT SARKAR) MINISTRY OF RAILWAYS (RAIL MANTRALAYA) 2 RAILWAY BOARD No.2001/TG-1/20/P/ITS. - ‘New Dethi, date 3. 4. 2003 To Chief Commercial Manager, ' कि All Zonal Railways ' ( Commercial Circular No. 25 of 2003 ) Sub: Reservation on Internet through IRCTC. Please refer to this office letter’ NO.TC-I1/2910/2003 dated 26-03-2003 (Commercial Circular No.19 of 2003) regarding adjustments in Passengers fares effective from 1 st April, 2003. In para 7.0 pf the above-mentioned letter, the guidelines for grant of refund of difference in fares has been enumerated, It is further advised that refund of difference in fares on e-ticket may be granted as per guidelines contained in Commercial Circular No.2 of 2003 issued vide letter of even number dated 27.1.2003 (copy enclosed). » ' Necessary instructions may be issued to all concerned for their information to avoid inconvenience to the passengers. दी : i This issues with concurrence of Finance and Accounts aie of Ministry of Railways. . f Ih ih ( Ranjan Prakash Thakur’) Joint Director Passenger Marketing Railway Board No.2002/TG-1/10/P/ITS a : . , ‘\ १, Copy to: ९ F&CAO, All Zonal Railways Director (Audit) All Zonal Railways New Delhi, dated 3, 4.2003 "DSO Rex tis pete For Financial Commissioner Copy to: ‘ 1. Director/PRS, CRIS, Chanakayapuri, New Delhi 2. CCM(PS)s & CCM(PM)s of all Zonal Railways GOVERNEMENT OF INDIA (BEARAT SARKAR) MINISTRY OF RAILWAYS (RATL MANTRALAYA) RAULWAY BOARD No.2001/TG-1/20/PHTS. a New Delhi, date 27-01-2003 f है To Chief Commercial Manager, All Zonal Railways - ( Commercial Circular No. 2 of 2003 ) Sub: Reservation on Internet through IRCTC, Please refer to this office letter of even number dated 24-05-2002 (Commercial Circular No.96 of 2002) on the subject quoted above enclosing therewith a copy of Joint Procedure Order for reservation on Internet through IRCTC. In para 10 & 31 of the aboymentioned JPO, the procedure to be adopted for grant of refund on the tickets issued through IRCTC has been enumerated. However, instances are being brought to the notice of this office where proper procedure is not being followed by reservation clerks in grant of refund on e-tickets despite of issue of instructions vide this office letters of even number dated 16-09-2002 & 25-11-2002. In the mean time the matter has been reviewed in consultation with Finance and Accounts Directorates of Board’s Office and it has been decided that the foliowing procedure may be adopted for grant of refund on e-tickets:- 4 1) The e-tickets presented at the reservation counter for cancellation will be cancelled through the system and a cancellation advice will be issued to the passenger. Till such time it is possible to cancel the ticket through system, ‘Ticket Deposit Receipt (TDR) will not be issued and only cancellation advice will be issued. NO CASH REFUND WILL BE GRANTED TO THE PASSENGER IN ANY CASE. Thereafier the pessenges vall prefer his claim to IRCTC who will process their-case and credit the amount to their account electronically after getting it from the Railways. ii) If the ticket is presented for cancellation when it is not possible to cancel the ticket through the system, a Ticket Deposit Receipt (TDR) will be issued iti) Whenever TDR is presented to the Railways for refund either by the passengers themselves or by IRCTC, the refund orders will be issued’ in favour of IRCTC only who in turn will transfer the amount due to the customer electronically. In mo case the sanctioned reiand amount may be paid to the passenger directly. iv) Cases of unused/un-delivered e-tickets submitted by IRCTC will be handled by Northern Railway. Northern Railway will refund the amount to IRCTC as per extant refund rules, who in turn will transfer the amount due to the customer electronically ¥ v) To the extent feasible, the refund to IRCTC by Zonal Railways shall be made through General Pay Order के Cont... wee OL = instructions may be issued
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