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| Circular number | Commercial Circular No. 13 of 2023 |
|---|---|
| Date | 2023-01-03 |
| Type | Commercial Circular |
| Topic | refunds |
| Official PDF | indianrailways.gov.in |
Rationalisation of time limit for collection of refund of fare on tickets cancelled through 139 or through IRCTC prescribed in the refund rules and changes made from time to time, in case of confirmed tickets and upto
Seem,
(भारत रारकार) (GOVERNMENT OF INDIA) रन 2 Lap} (2८.
(ter tater) (MINISTRY OF RAILWAYS)
(tat बोर्ड RAILWAY BOARD)
Commercial Circular No. | Jof 2023
No. TC 11/2003/2021/Refund on upgraded passengers (E-3370412) New Delhi, dated { 4 08.2023
The Principal Chief Commercial Managers
All Zonal Railways
MD/CRIS, Chanakyapuri/New Delhi
MD/IRCTC, New Delhi
Sub: Rationalisation of time limit for collection of refund of fare on tickets cancelled through 139 or
through IRCTC
Ref: 1. Commercial Circular no. 01 of 2023 dated 03.01.2023
2. Commercial Circular no. 36 of 2016 dated 30.06.2016
3. Commercial Circular no. 27 of 2016 dated 20.05.2016
4, Commercial Circular no. 20A of 2016 dated 04.05.2016
5. Commercial Circular no. 20 of 2016 dated 19.04.2016
In continuation of above instructions, Ministry of Railways have further decided to rationalize the
time limit of collection of refund amount across reservation counters for PRS counter tickets cancelled
through 139 or through IRCTC (including return journey tickets) upto 4 hours for the confirmed tickets
and upto thirty minutes for RAC/WL tickets before the scheduled departure of the train.
Refund of fare as permissible can be collected on submission of original PRS counter tickets from
any PRS counters of Indian Railways upto 4 hours before the scheduled departure of the train, as
prescribed in the refund rules and changes made from time to time, in case of confirmed tickets and upto
thirty minutes before the scheduled departure of the train, as prescribed in the refund rules and changes
made from time to time, in case of RAC/WL tickets. Collection of refund amount beyond this time limit
shall continue at journey commencing station or nearby satellite PRS locations identified by Zonal
Railways as per the existing instructions. All other terms and conditions shall remain same.
2. The above shall be implemented w.e.f. 01.09.2023 on an experimental basis for six months. The impact
of the above changes may please be furnished to this office by 01.02.2024.
3. This issues with the concurrence of Finance Directorate of Ministry of Railways.
4, CRIS and IRCTC may take necessary changes in this regard. . in
7 दर Ensure action accordingly and confirm. ५:
कि कर Wipul Singhal)
कक OS ‘ Director Passenger Marketing
a ( ay Railway Board.
op") No. TC 11/2003/2021/Refund on upgraded passengers (E-3370412) New Delhi, dated 14 08.2023
Ma BS Copy to:-
“1. Dy. Comptroller & Auditor General of India (Railways), Room No.224, Rail Bhavan, New Delhi.
2. PFAs, All Zonal Railways
3. Director General of Audit, All Zonal Railways.
for SY. Finghee, Railway Board.
“| ८. 2/-
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गे
Sg) No. TC 11/2003/2021/Refund on upgraded passengers (E-3370412) New Delhi, dated Ly 08.2023
Copy forwarded for information & necessary action to:
1. CRB & CEO, M(O&BD),Member Finance Railway Board.
PS/MR, PS/MoSR (0), PS/MOSR(J) for information to MR, MoSR (2) and MOSR(J).
N
3. ADV/MR, OSD/MR, OSD/Co-ordination/MR & Addl. PS/MR for information
4, PED(Vig), PED(A), EDTC(R), EDIP of Railway Board.
5. MD, Centre for Railway Information System (CRIS), Chanakyapuri, near National Rail Museum, New
Delhi for necessary Software changes.
6. MD, IRCTC, 11" Floor, Statesman House, B-148, Barakhambha Road, New Delhi- 110 001.
7. Managing Director, Konkan Railway Corporation Ltd., Belapur Bhavan, Plot No. 6, Sector 11, CBD
Belapur, Navi Mumbai- 400 014.
8. Northern Railway, New Delhi for issue of necessary correction slips to Coaching Tariff. L A
{7
“\ (Vipul Singhal)
Director Passenger Marketing
Railway Board.
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