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| Circular number | NOVEMBER-2015 |
|---|---|
| Type | Commercial Circular |
| Topic | refunds |
No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or
Refund Rules and TDR Filing w.e.f. 12-NOVEMBER-2015 Authority:- Railway Board letter No. TCII/2003/2015/Refund Policy/1 dated 06-Nov-2015. The Gazette Of India Notification Dated 04-Nov-2015. Ticket Booking/cancellation Hours: 00.20 HRS to 23.45 HRS Refund Rules:- (i-ticket & e-tickets) Reservation Failed Transaction:- (i-ticket & e-tickets) If amount debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC convenience fee electronically (as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited. IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions. Refund on cancellation: - (i and e-ticket) The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account from witch booking transaction took place, after deducting the applicable charges and in case of i-tickets, the ticket shall be cancelled at the reservation counter and thereafter on online application, due shall be credited to the account from which booking transaction took place. In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund. All refund will be processed as per Extant Railway Refund Rules: 1. Cancellation Charges for Confirmed Tickets: - The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below: - (a) If the ticket is presented for cancellation more than forty eight hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charges shall be deducted at the flat rate: - Class of your ticket Flat Cancellation charges per passenger AC First/Executive Class Rs.240 plus GST First Class/AC 2 Tier Rs.200 plus GST AC Chair Car/AC 3Tier/AC 3 Economy Rs.180 plus GST Sleeper Class Rs.120 Second Class Rs.60 (b) If the ticket is presented for cancellation between forty eight hours and upto twelve hours before the scheduled departure of the train 25% (twenty five) percent of fare subject the minimum of the cancellation charge referred to in clause 1(a) plus GST applicable for all AC Classes (c) If the ticket is presented for cancellation within twelve hours before the scheduled departure of the train and upto four hours before the scheduled departure of the train irrespective of distance 50% (Fifty) percent of fare subject to a minimum of the cancellation charge referred clause 1(a) ) plus GST applicable for all AC Classes (d) No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train. (e) No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train. 2. Cancellation Charges for RAC or Waitlisted Tickets:- (a) In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits prescribed under these rules for obtaining refund. (b) Where a RAC ticket or wait-listed ticket is presented for cancellation, the refund of fare shall be made after deducting the clerkage if the ticket is present for cancellation upto thirty minutes before the scheduled departure of the train irrespective of the distance. Clerkage Charge:- Upto 30 minutes before the scheduled departure of the train irrespective of the distance Clerkage cha
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