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Rationalisation of menu on Rajdhani/Shatabdi/Duronto Trains

Commercial Circular No. 10 of 2019
Historical — likely supersededCirculartrain-services
Historical — likely superseded. This circular predates 2020 and has probably been replaced. Treat it as a record of what the rule was, not what it is. The official Railway Board PDF always prevails over anything shown here.

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Circular numberCommercial Circular No. 10 of 2019
File numberNo. 2015/TG-IIV631/1
TypeCommercial Circular
Topictrain-services
CurrencyHistorical — likely superseded
Official PDFindianrailways.gov.in

Summary

Rationalisation of menu on Rajdhani/Shatabdi/Duronto Trains (i) IRCTC shall decide menu of catering service to be irnplemented on all pre-paid

Text of the circular

GOVERNMENT OF INDIA
MINISTRY OF RAILV/AYS
(RATLWAY BOARD)
No. 2015/TG-IIV631/1 1
The General Managers,
AllZonal Railways.
CMD,IRCTC,
Barakhambha Road, New Delhi.
(Commercial Circular No. /o of 2019)
Sub:- Rationalisation of menu on Rajdhani/Shatabdi/Duronto Trains.
Rsf:- (i) CC No. 32 of 2014 dated 0610812014.
(ii) CC No. 21 of 2018 dated 0910412018.
(iii) CC No. 20 of 2017 dated 2710212017 (Catering Policy 2017).
(iii) Board's Letter of even no. dated 2610412018 & 0610612018
Theissueofrevisioninmenuofpre-paidtrains@hasbeenexamined
in Board's office and following is advised :-
(i) IRCTC shall decide menu of catering service to be irnplemented on all pre-paid
Rajdhani/Shatabdi/Duronto trains where catering services are provided by them. IRCTC
shall ensure that the menu is commensurate with the notified tariff.
(ii) IRCTC shall accordingly notify service wise menu for information of all concerned.
(iii) IRCTC shall conduct all due diligence including on the process and inputs while deciding
the menu of pre-paid trains and may consult PCCMs of the concerned Zonal Railways.
(iv) White deciding the menu, IRCTC shall also ensure that :-
a) Passenger satisfaction is ensured.
b) Quality of catering services and hygiene is of the highest standard and is
monitored.
c) No undue benefit should accrue to the contractor.
d) Number and nature of services and service wise tariff
Railway Board from time to time.
(v) All other instructions issued vide CC No. 32 of 2014 and CC No.
unchanged.
This issues with the concrlrrence of Finance Directorate of Minist
New Delhi, Datedtl .02.2019
shall be as decided by
21 of 2018 shall remain
DFM as Director (T&C)
Railway Board
No. 2015/TG-III/631/11 
New Delhi, datedt\ .02.2019
Copy to: (i) PFA, All lndian Railways, for information & necessary action. -."i., 
,
(ii) AD Al/Railway, 
' 
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For Financial Commissionet, Railway Board

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