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| Circular number | Commercial Circular No. 0 of 2019 |
|---|---|
| File number | No. TCli/2003/2018/3/Refund |
| Date | 2019-04-01 |
| Type | Commercial Circular |
| Topic | refunds |
| Currency | Historical — likely superseded |
Provision of linking of PNRs for two cancellation of such tickets and refun misconnection of trains If there is no delay in main train and connecting train
2. Instances have occurred where due to non lin 3. In passengers interest, it has now been decided भारत सरकार / GOVERNMENT OF INDIA रेल मंत्रालय / MINISTRY OF RAILWAYS रेलवे बोर्ड / RAILWAY BOARD Commercial Circular No. 0 of 2019 No. TCli/2003/2018/3/Refund New Delhi, dated OF .02.2019 The Principal Chief commercial Managers All Zonal Railways Sub: Provision of linking of PNRs for two cancellation of such tickets and refun misconnection of trains. connecting Journeys and d of fare rules in case of Ref: Rule No. 1313) of Railway Passengers (cancellation of Ticket and Refund of Fare) Rules 2015 As per rule no. 13(3) of Railway Passengers (Cancellation of tickets and refund of fare) Rule, 2015, cancellation of continued journey tickets and refund of fare in case of misconnection of subsequent trains due to late running of first train is made as under:- ‘Where a passenger holding a ticket, with or without reservation, misses connection for continued journey by another train at any junction station owing to fate running of the train by which he had been travellin , the fare for travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untraveled portion, without fevying any cancellation or Clerkage charge, if he surrenders the ticket for such refund within three hours of the actual arrival of the train by which he had travelled and the refund shall be granted at the junction Station.’ kage of two PNRs for connecting journey, problems are faced by Railway Passengers for cancellation of ticket in case of misconnection of train due to late running of first train. to allow linking of two PNRs for connecting journey for both e-ticket and PRS counter tickets or combination of both, without giving any telescopic benefit. Hence, facilitating rail passengers in case of misconnection of train due to late running of first train applicability of rule no. 13(3) of Railway Passengers (Cancellation of tickets and refund of fare) Rule, 2015 as mentioned in para 1 above. 4. This scheme shall be implemented w.e.f. 01.04.2019. 2. 5. Wide publicity should be given through different media at regular intervals and changes may also be updated on the different locations on the website of Zonal Railways, Indian Railways, CRIS, IRCTC website etc. This issues with the concurrence of the Finance directorate of Ministry of Railways. CRIS & IRCTC may make necessary changes in the software. oO Necessary instructions shall be issued to the all concerned. C ln, (Shelly Srivastava) Director Passenger Marketing Railway Board No.TCHI/2003/2018/3/Refund New Delhi, dated ©7.02.2019 Copy forwarded to: 1. Dy. Comptroller & Auditor General of India (Railways), Room No.224, Rail Bhavan, New Delhi. 2. Principal Financial Adviser, All Zonal Railways. aN oo Principal Directors of Audit, All Zonal Railways. ie. 4 For Financial Commissioher Rail ays No.TCIl/2003/2018/3/Refund New Delhi, dated ©7 .02.2019 Copy forwarded for information & necessary action to: CCM(PM)s, All Zonal Railways. CRB, MT, FC, Secretary Railway\Board. Adv (Vig), EDF(C), ED(C&IS), DPR Railway Board. Managing Director, Centre for Railway Information System (CRIS), Chanakyapuri, New Delhi. Managing Director, Konkan Railway Corporation Ltd., Belapur Bhavan,Plot No.6, Sector11, CBD Belapur, Navi Mumbai-400 014. CMD, IRCTC, B-148, 11" Floor, Statesman House, Barakhamba Road, New Delhi. — Mn, (Shelly Srivastava) Director Passenger Marketing Railway Board nena TRE SEE eae TTA Raat ens ween == भारत सरकार / GOVERNMENT OF INDIA रेल मंत्रालय / MINISTRY OF RAILWAYS Yaad बोर्ड / RAILWAY BOARD No.TC-11/2003/2018/3/Refund Managing Director. ° CRIS, . Chankya Puri, New Delhi. New Delhi dt.24/03/2019 Sub: Provision of linking of PNRs for two connecting Journeys and cancellation of such tickets and refund of fare rules in case of misconnection of trains. Ref: (i) This Office letter of even No. dated 07.02.2019 Gi) CRIS letter No.201
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