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Grant of refund from PRS on cancellation of tickets-Computerized Coaching Refund scheme

COMMERCIAL CIRCULAR-6 OF 2014 · 2014-02-01
Circularrefunds

Open the official PDF on indianrailways.gov.in

Circular numberCOMMERCIAL CIRCULAR-6 OF 2014
File numberNo. TCII/2003/12/Refund
Date2014-02-01
TypeCommercial Circular
Topicrefunds
Official PDFindianrailways.gov.in

Summary

Grant of refund from PRS on cancellation of tickets-Computerized Coaching Refund scheme "Refund UNDER THIS SYSTEM SHALL BE GRANTED FOR Reserved & RAC tickets

Text of the circular

GOVERNMENT OF INDIA 
MINISTRY OF RAILWAYS 
(RAILWAY BOARD) 
COMMERCIAL CIRCULAR-6 OF 2014 
No. TCII/2003/12/Refund Policy 
New Delhi, dated 21 .02.2014 
General Managers, 
All Indian Railways. 
• 
Sub: Grant of refund from PRS on cancellation of tickets-Computerized 
Coaching Refund scheme. 
Ref: 
Commercial Circular No. 1 of 2004 dated 12.01.2004 
In partial modification of para 4 of the commercial circular no. 01 of 2004, Board 
have decided that refund across the counter under Computerized Coaching Refund 
Scheme will not be granted in the following cases:- 
(i) Non-turned up passengers 
(ii) Less number of persons travelling in groups. 
Accordingly para 4.1 of Commercial circular No. 1 of 2004 is modified as under:- 
"Refund UNDER THIS SYSTEM SHALL BE GRANTED FOR Reserved & RAC tickets 
in cases of lower class travel, failure of AC in coach, discontinuation of journey by 
passengers due to dislocation of train services, accommodation not provided and 
cancellation of trains. For waiting list tickets, refund will not be granted under this 
system but will continue to be granted as per existing rules." 
Para 4.2 is deleted. 
The above changes shall be implemented w.e.f. 01.03.2014. CRIS to make necessary 
software modifications accordingly. 
This issues with the concurrence of Finance Directorate of the Ministry of Railways. 
Necessary instructions may be issued to all staff immediately and due publicity be given 
to make the passengers aware. 
(Rohit Kumar) 
Deputy Director Traffic Commercial (II) 
Railway Board. 
No. TCII/2003/12/Refund Policy 
New Delhi, dated}.02.2014. 
Copy forwarded for information to: 
1.
DAI (Railways), New Delhi. 
2.
FA & CAOs, All Indian Railways. 
3.
Principal Director of Audit, all Indian Railways. 
for Financial Commissioner/Railways

No. TCII/2003/12/Refund Policy 
New Delhi, dated 1.02.2014. 
Copy forwarded for information and necessary action to: 
1.
CCMs, All Indian Railways. 
2.
CCM (PM)s, All Indian Railways. 
3.
CCO, All Indian Railways. 
3. 
The Managing Director CRIS, New Delhi. 
4.
IRCA Chelmsford Road, New Delhi to issue necessary correction slip to 
Coaching Tariff No. 26 Part-1 (Vol.1) Rule No. 213.A Para 2. 
5.
MD/IRCTC, New Delhi. 
6.
Managing Director, Konkan Railway Corporation, Belapur Bhawan, Plot No. 6 
Sector 11, CBD Belapur, Navi Mumbai-400614. 
(Rohit Kumar) 
Deputy Director Traffic Commercial (II) 
Railway Board

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