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| Date | 2024-11-22 |
|---|---|
| Type | Commercial Circular |
| Topic | refunds |
Capturing passenger mobile number for failed QR payment transactions and Cancellation of ticket booked through digital payment for proliferation of Digital payment through QR code devices in UTS and PRS Counters not issuing UTS tickets through QR code devices shou'd be issuing UTS tickets through R code devices should be
ize जनम Office of Principal Chief Commercial Manager, (Ss? E% es ae South Western Railway, Ministry of Railways, whe Azadi ka Government of India, wage ee Amnt wahotsav Rail Soudha, 204 Floor, Hubballi - 580020, Karnataka. Ry No 25340. No. 25340. No.C.565/UTS/ Vol.X/ 2024-25 Date: 22.11.2024 Sr.DCM/SBC, UBL & MYS Sub: Capturing passenger mobile number for failed QR payment transactions and Cancellation of ticket booked through digital payment for proliferation of Digital payment through QR code devices in UTS and PRS Counters. Ref: This office letter of even no dated 17.09.2024, 08.10.2024 & 03.11.2024 KKKKKK Please connect this office letters under reference, wherein it was communicated that the QR code devices commissioned is not getting utilized in all the UTS locations and active UTS counters as only 65 % of the UTS locations and UTS counters commissioned with QR code devices are only issuing tickets through QR code devices resulting in only 06 to 07 % of the UTS tickets are booked digitally through QR code payment. In this connection an analysis was done again in this office for the period ending 20.11.2024 and enclosed as annexure “E” Further, to promote digital payment through QR code, Railway Board has approved Capturing passenger mobile number for failed QR payment transactions and Cancellation of ticket booked through digital payment which will be released online by CRIS in a short period of time. The process flow for capturing of mobile number in failed digital payment transactions through ticket UTS counter is enclosed as Annexure “A”. The Flow Chart of the process flow is enclosed as Annexure “B”. The modifications to be made in UTS and SMC application by CRIS for capturing the Mobile number for failed and cancelled digital transactions in UTS and SMC applications is enclosed as Annexure “C” Therefore, Divisions are advised to monitor the QR code patronization on daily basis and issues if any noticed in QR code payment mode should be intimated to CRIS/ MAS and to this office on real time basis to resolve such issues and to proliferate Digital payment through OR code devices in UTS and PRS Counters over SWR. The actionable measures to be taken by division to promote OR code digital payment in ticketing is once again enclosed as Annexure “Ty” Encl: A/A ¢ ( oflaoraen Sadhu) CCM/PS&Catg. Copy to: - ED (PM)/Railway Board/NDLS: for kind information. Copy to: - CAO (PTS)/NDLS: for kind information Copy to:- GM (UTS)/CRIS/NDLS : for kind information Copy to: - RGM/CRIS/MAS: for kind information and necessary action please to advice the modifications made in ATVM Applications to capture mobile numbers of passengers for failed OR code digital transactions. Awwetur 2 A Process flow for capturing of mobile number in failed digital payment transactions through counter = Booking clerk will feed all journey particulars viz. source, destination, train type, class code, No of Adult/Child = Choose mode of Payment as UPI QR Payment » System will generate unique transaction id & fare and send request to SBI via CRIS Common Payment Gateway (CPG). = SBI will send encrypted QR string to CPG « UTS application will convert QR string into QR code and send QR code to display device = Passenger will scan QR code through any UPI enabled banking app » After getting payment confirmation, transaction will be confirmed in UTS and ticket will be printed. » Sometimes payment confirmation is not received due to following reasons o Awaiting of Payment Confirmation o Error in connecting to bank o Payment decline by bank due to various issues « — |f payment confirmation is not received then booking clerk will have option to retry (within 10 minutes) to check status for payment confirmation. कि « If payment confirmation is received then transaction will be confirmed in UTS and ticket will be booked. , « Inthe mean while, if the passenger account is debited by the bank and he receives message regarding the same, he may ap
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