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| Type | Commercial Circular |
|---|---|
| Topic | ticket-checking |
| Currency | Currency not verified |
a) Telephone and FAX numbers of the control at accident site manned by Commercial
49
DUTIES OF COMMERCIAL STAFF IN CASE OF ACCIDENT
1. On receipt of information of accident from the Operating Emergency Control,
following Officials of Commercial department at HQ will be informed by the
Commercial Control of the headquarter:- (Designations of HODs and Dy HODs may
differ from zone to zone.)
a)
CCM
b) CCM/FM
c)
CCO
d)
CCM/PS
e)
Dy. CCM/General
f)
Dy. CCM/Catering
g)
SCM/General
2. Nominated Commercial officials (para no. 3) on receipt of information of
trainaccident would proceed to the site of accident by the quickest available means.
In case of serious accidents involving passenger trains, CCO (in absence of CCO,
CCM (S&M) or CCM/IT will proceed to the site of accident. CCM/G will remain in
Commercial Control.
3 . Centers of Activity:
a) Headquarter
b) Divisional Commercial Control
c) Site of Accident.
a)
Headquarter:
i) Commercial Control will have DOT and railway Telephones, FAX, photocopier
machine and a PC with an Internet. The details are as under:-
Telephone Nos. P&T
Railway.
Fax
ii) Commercial Control office in Headquarter would be manned by officers
round the clock basis:-
In case of serious accident of passenger carrying trains, CCM/G will immediately
come to Control office. In his absence, CCM(IT)/CCM(S&M) and Dy.CCM/G will
come to the Control office. If Dy.CCM/G is not available, SCM/G will attend.
Thereafter, Control duties will be assigned as per roster for manning the Control
office round the clock. Besides regular staff manning commercial control at least
one officer and one inspector will remain in the control round the clock. Officer
deputed will be responsible for proper functioning of the control.
iii) Headquarter Commercial Control would collect following information:
a) Time and place of accident from Operating Emergency Control.
b) Details of dead/injured Passengers, rescue operations, helps/assistance being
rendered at the site of accident, enroute etc. from the divisional Commercial
control/control at the site of accident.
c) Details of specials being run to the accident site and officials accompanying from
Operating Emergency Control.
d) CCM/IT will get the reservation charts printed and supplied to control. In
addition the addresses as per requisition slips shall also be get collected by
CCM/IT & supplied to Commercial control, and Divisional Control.
50
iv) Commercial control at HQ will maintain:
a) Telephone and FAX numbers of the control at accident site manned by Commercial
officer.
b) Names and phone numbers of hospitals where injured are admitted/(i) with names
of passengers and (ii) location of dead bodies identified (iii) digital photographs of all
injured and dead transmitted through computer network to be displayed and at sites
or telecast & all enquiry offices.
c) Telephone and FAX numbers of enquiry offices that would have been set up at
various stations including at other Zonal Railway.
v) Commercial control in the Headquarters office would constantly monitor the
information relayed from the divisions and other railways regarding the dead and
injured persons and enquiry offices opened at important stations.
vi) Commercial control in the HQ office will monitor/coordinate regarding assistance
required by the division from other divisions/other railways in terms of deployment of
material, staff and officers.
vii) In case of confirmation of death/injury, the Commercial control will inform the
concerned division/railway (Commercial control) to convey the information to the
family of affected passengers.
viii) Maintain a log of events.
b) Divisional Control.
i) Control Offices will have DOT/Rly. Telephones, FAX, photocopier machine and a PC
with an Internet connection. The details of telephones and
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