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| Date | 2007-02-15 |
|---|---|
| Type | Commercial Circular |
| Topic | catering |
In case of **ticket issued for journey from some other station**, refund shall be granted at ticket issuing station, if cancelled before the scheduled departure of the train from the station wherefrom the ticket is valid.
**A HAND BOOK** **ON** **ADVANCE COMMERCIAL**  COMPILEDBY: ZONAL RAILWAY TRAINING INSTITUTE, ALIPURDUAR JUNCTION NORTHEAST FRONTIER RAILWAY **PASSENGER AMENITIES** **Meaning of Amenities*:-*** The facilities granted to the passengers before commencement of journey, during journey and completion of journey is called passenger amenities. It is granted at stations and on trains. Amenities are three kinds- **1) Basic (minimum) Amenities 2) Other / special Amenities 3) Desirable Amenities** Basic amenities are those, which must be available and common to all stations. **Necessity of amenities*:-*** The services we render to the public are only to – * Capture Traffic * Increase the earnings * Develop the image of the Railway. * Offer comport to the public while using the service * Above all, a good public relation **Amenities at stations:-** *Railway Board vide their letter No. 94/LMB/2/175 dated 15-02-2007* have classified the passenger amenities in three categories – **1) Basic (minimum) Amenities 2) Recommended Amenities and 3) Desirable Amenities -** Based on these stations have been categorized in A1, A, B, C, D, E and F depending uponthe earnings as per prescribed norms. The categorization shall be reviewed every five years. Present category is based on the earnings of 2006-07 (valid upto 2012). **Criteria for categorization:-** **Annexure-A** Annual Passenger Earnings from reserved and unreserved passengers based on the figure of 2006 – 07 | | | | | --- | --- | --- | | **SL. No.** | **Category** | **Criteria** | | **1.** | **Category A1** | Non-suburban stations with an annual passenger earnings of more than 50 crore. | | **2.** | **Category A** | Non-suburban stations with an annual passenger earnings of Rs. 6 crore and upto 50 crore per year. | | **3.** | **Category B** | i) Non- suburban stations with an annual earnings between Rs. 3 to Rs. 6 crore. | | **4.** | **Category B** | ii) Stations of tourists’ importance or an important Junction station, to be decided by the General Manager. | | **5.** | **Category C** | All suburban stations. | | **6.** | **Category D** | All non-suburban stations with an annual earnings between Rs.50 lakhs <3 crore. | | **7.** | **Category E** | All non-suburban stations with annual passenger earnings less than Rs. 50 lakhs. | | **8.** | **Category F** | All Halt stations. | ***Provision of amenities:-*** **Minimum Essential Amenities:-** When a station is constructed, certain minimum amenities are provided at each category of station previously known as basic amenities or infrastructural facilities. Scale of MEA has been prescribed and it is to be ensured as per prescribed scales at all the stations. **Recommended Amenities:-** Once the minimum amenities are provided, further augmentation of amenities as per scale under this category shall be provided. The norms are recommendatory and efforts should be made to provide these. **Nmax** used for amenities at the recommended level refers to the average number of passengers at any time during peak hour including the inward and outward passengers but not *mela* traffic. **Desirable Amenities:-** These are considered desirable to improve customer satisfaction and interface process at the station. The quantum of these amenities would depend on the category of the stations. DA need not wait for complete provision of the RA and would be provided based on the need and relative importance of the stations. **Other important aspects:-** a) All toilets should be converted into pay and use system. b) All the signages at the station should be standardized. c) Plan for location of signages. d) All stalls should be made modular to reduce their size. To make the station cooking free and less number of trolleys. e) Basin-marries should be provided at A & B stations. f) Improvement of the circulating area. g) AVM to replace existing vending stalls. h) The Enquiry and Booking office should be
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