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Commercialpedia Indian Railways commercial circulars and policies

Urban Railway Users Consultative Committee • Station Consultative committee Divisional Railway Users Consultative Committees: The Divisional railway Users…

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Urban Railway Users Consultative Committee • Station Consultative committee Divisional Railway Users Consultative Committees: The Divisional railway Users consultative Committee in the Division represents the local users in the territories served by the railway and consider matters relating to: • Provision of amenities in the area with which the Committee is concerned • Station Consultative Committees shall be…

Text of the circular

MULTI DISCIPLINARY ZONAL TRAINING INSTITUTE 
 
                            Southern Railway                          
                           
                            TIRUCHCHIRAPPALLI 
               
               Commercial Supervisor 
 
             Advance Coaching Theory

Copyright © 2024 by MDZTI/TPJ 
All rights reserved. No part of this publication may be reproduced, 
distributed, or transmitted in any form or by any means, including 
photocopying, recording, or other electronic or mechanical methods, 
without the prior written permission of the publisher, except in the 
case of brief quotations embodied in critical reviews and certain other 
noncommercial uses permitted by copyright law. For permission 
requests, write to the publisher

INDEX 
S.No. 
Topic 
Page 
1 
Theory of Rates and its Salient features 
1 
2 
JTBS 
5 
3 
STBA 
6 
4 
YTSK 
8 
5 
Booking of Special Train 
12 
6 
Rules regarding Ticket Checking 
17 
7 
Traffic survey 
22 
8 
Railways act 1989—some provisions 
24 
9 
Opening and Closing of Halt station 
26 
10 
Comprehensive Instructions on Passenger Amenities 
29 
11 
Railway users consultative committee 
51 
12 
Commercial Inspections 
55 
13 
Integrated passenger information system 
58 
14 
Customer Care & Public complaints 
59 
15 
Catering Policy 2017 
61 
16 
Policy for Water Vending Machine 
68 
17 
Policy for Multipurpose stall 
71 
18 
Policy for Pay and Use toilets 
73 
19 
Policy for ATM 
75 
20 
Cycle, Motor Cycle, Scooter and Car Parking Policy   
76 
21 
Non fare Revenue 
78 
22 
ICMS, IRPSM, IMMS, IREPS 
83 
23 
Contract Management 
85 
24 
Rights To Information Act 
87

1 
 
 
 
Theory Of Rates 
Evolution Of Indian Railway’s Fare Structure 
Historical background : 
 
     In 1844, British East India Company submitted proposals for the construction of a Railway in India.  As 
the resources of E. I. Company were not adequate to finance the construction of Railway lines, they 
encouraged private companies in England to invest for the same. A guaranteed 5% dividend on the capital 
and free of cost land was offered.  Thus the Great Indian Peninsular Railway Company came into 
existence on 15.07.1844. And the first train performed journey on 16.04.1853 with 14 carriages carrying 
400 guests from Boribunder to Thana of 33 kms.  In South India, the first line was opened on 18.07.1856 
between Vyasarpadi and Walajah Road, a distance of 101 kms.  It was Lord Dulhousie who linked the 
principal cities of India with major ports, is responsible for construction of more than 5000 miles of rail 
lines in India.The Construction of rail lines was on the patter best suited to serve the British commercial 
interest in the matter of moving raw materials for export to the manufacturing plants in cities like 
Manchester of Britain.  In addition it was used for the movement of troops at times of war and for the 
movement of food grains to the famine affected areas. 
 
     By 1858 – 59, there were three railway companies operating in India.  Their separate fare structure for 
three classes of travel was as follows (Rate in paises per mile) : 
 
Class 
G.I.P 
E.I.Rly 
Madras Rly 
First 
18 paise 
18 paise 
18 paise 
Second  
6 paise 
9 paise 
6 paise 
Third 
3 paise 
3 paise 
2 paise 
 
     To protect the interest of public against monopolistic exploitation by company railways, Maximum limits 
for passenger fares were fixed by the Government from 1865 onwards.  The maximum limits varied 
from 18 paise per mile to 24 paise per mile in first class, from 5 paise per mile to 12 paise per mile in 
second class and from 2 paise per mile to 8 paise per mile in the third class for different railway 
companies. 
 
      By 1870, eleven railway companies were in operation and a new class of travel called ‘Fourth Class’ or 
‘Coolie class’ was introduced on some Railways.  The rates of fares quoted on ‘per mile’ basis were as 
follows: 
 
Class 
G.I.P 
E.B.Rly 
O & R Rly 
First 
18 paise 
18 paise 
18 paise 
Sec

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