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| Date | 1998-09-11 |
|---|---|
| Type | Commercial Circular |
| Topic | ticket-checking |
| Directorate | Traffic Commercial |
He shall check the tickets of passengers of passengers in the Coach,
GOVERNMENT OF INDIA(BHARAT SARKAR)
MINISTRY OF RAILWAYS(RAIL MANTRALAYA)
{RAILWAY BOARD)
No. 98/TG-V/12/1 New Delhi, Dated 11.9.1998
The Chief Commercial Managers,
All Zonal Railways.
Please find enclosed herewith lists highlighting some of the impertant
duties/responsibility of various categories of the ticket checking staff such as Train
Superintendents, Conductors and TTEs. This may pleaswe be brought to the notice
of all concerned for strict compliance.
Please acknowledge receipt.
Sd/-
(P. 5, Nerwal
Director, Traffic Commercial (G)
Railway Board.
DUTY LIST OF TRAIN SUPERINTENDENTS SUPERINTENDENTS
अर ee ि
The rain Superintendents will report for duty one hour before the
departure of the train. He must be in proper uniform with
prescribed badges, scrolls and his name plate.
He will be the overall incharge of the Conductors, TTEs, Coach
Attendants, amenities staff like safaiwallas, Electric C&W, Aitr-
conditioning staff, Catering Manager and Catering Staff on duty by
the same train and will be responsible for exercising effective
supervision on the quality of their work.
All the staff on duty in the train excepting the Guard would report
to him well before the scheduled departure of the train at the train
originating station. The staff enroute would also report to him at
the point from where they are to board the train as per their
scheduled link programme.
The Train Supdt. Will record in a register the names and
designation of the staff who report to him for duty on the train and
mention the particulars of the absentees in his trip report at the end
of the journey.
After ascertaining the details of the staff who have turned up for
duty he will allocate the work of manning of coaches to the
Conductor, TTE, Coach Attendants, Safaiwallas, etc. to ensure that
the coaches are properly manned.
The Train Supdt. Should ensure that the staff are in proper
uniforms with name badges and perform their duties properly.
The position regarding the details of the berths remaining vacant
after allotment to RAC passengers and the RAC passengers left
over in each coach will be reported to him by the Conductor and
each TTE. He will have the vacant berths allotted to the RAC
passengers stil! awaiting allotment of berths.
He will be responsible for giving the vacancy position of the
berths/seats to the Commercial Controllers/S.M. of Road side
stations if the berths are available in train after adjustmenting all
the RAC passengers.
He will also exercise necessary checks on the reservations given to
passengers and Excess Fare Ticket books of the TTEs and
Conductors to ensure correct realization of dues.
Whenever the staff belonging to his railway do not cooperate with
him, or do not attend their duties properly and promptly, he should
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send a report against such staff to SrDCM of the Division
concerned and also to Chief Passenger Services Manager (CPSM)
indicating the name and specific act of failure, impertinence,
indifference or disobedience for which the person ts_ held
responsible.
In case of staff belonging to the other railway, if they do not
report for duty or fail to perform their duty, he should immediately
send a message reporting this matter to DRM concerned from the
next halt station.
In his role as the Captain of the train, he wil! coordinate the work
of all the team members and will always be vigilant in ensuring
customer satisfaction.
At the train starting station, the Train Supdt. Will make a quick
inspection of the train to ensure that the passenger amenity fittings
are in proper working order. The defects and deficiencies should
be reported to SM-in-charge and got rectified by the staff
concerned and if necessary send advance information to the
station ahead and get the defects attended to by the electrical and
C&W staff at that station. He would also ensure that the coaches,
bathrooms and toilets are intermittently swept and cleaned by the
staff concerned.
The Train Supdt. Will ensure
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