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| Type | Commercial Circular |
|---|---|
| Topic | claims |
| Currency | Currency not verified |
RSP Id is issued by IRCTC for booking of e- Tickets only.
Rules & Regulations for Reserved Rail e-Ticketing Service Providers (PSPs/RSPs) A. Do’s for Service providers I. Mandates for Registration i. Retail Service Provider is registered with IRCTC by the Principal Service Provider and RSP Id is issued by IRCTC for booking of e- Tickets only. ii. Verification of Aadhar No. of RSP is mandatory at the time of registration of RSP for booking reserved rail e-tickets for customers. iii. PAN No. is also mandatory for registration of RSP. iv. Authentication of RSP is done for every login by sending OTP (One Time Password) to the registered Mobile Number of RSP. v. Onus of responsibility lies on the PSP to prevent sharing of Ids by RSP. vi. RSPs are required to give the correct address, Unique Mobile No. and Unique e-mail id & PAN No. for registration with IRCTC. vii. Change of address should be intimated to IRCTC immediately along with the original certificate issued by PSP. viii. IRCTC’s rules & regulations are to be read properly & followed strictly. Ignorance of the same cannot be considered as a valid reason. The Principal Service Provider (PSP)/ RSP must be fully aware of the extant rules. ix. RSPs should verify the ids provided to them. If by mistake, id of another RSP is issued to them they should immediately inform their PSP. x. RSPs should keep a sign board outside their agency in which IRCTC’s logo can be displayed. IRCTC’s logo (Soft copy) will be sent by e-mail on request by the PSP/RSP. Sign Board should include: display of rules & regulations, IRCTC service charges, agent services charges, payment gateway charges etc. xi. PSP should issue to all its RSPs a Certificate of Authorisation for booking rail e-tickets to the customer. xii. Certificate of Authorization issued by PSP should be prominently displayed at the RSP outlet/Agency/Counter/Centre. xiii. PSPs/ RSPs should practice good business ethics. II. Mandates for Booking i. Tickets should be booked only when the customer approaches the RSP. ii. The RSP must ensure that the transaction (Booking or cancellation) is done with the complete knowledge and acceptance of the customer. iii. It is mandatory for all RSPs to maintain the written/ electronic requests of the customer and also keep a copy of the ID proof from the customers for both booking & cancellation of the tickets at the RSP outlet for a period of six months. These requests are to be preserved for a period of six months. The details of the customer should be provided to IRCTC as and when required. In the absence of written request and/or ID proof, a penalty of Rs. 5,000/- + Taxes per case will be imposed. iv. Mobile number of the customer or one of the passenger(s) while booking the ticket is mandatory. Mobile number of the passenger(s) must be indicated correctly on the ERS. RSP should ensure that mobile number of passenger has been correctly filled in. In case of violation of the same a penalty of Rs. 5,000/- + Taxes per case will be imposed. v. The ERS issued by all the PSPs/ RSPs should be strictly in the formas prescribed by IRCTC. ERS issued by the PSP/ RSP should contain name and full address contact details of the same RSP who issued the ERS along with the name of the PSP. vi. RSPs must issue Invoice on their own stationary for the amount collected from the customers. vii. The Invoice should contain details like Railway Fare, IRCTC’s service charges, agent's service charges, payment gateway charge. (The applicable Tax is included in the Agents Service Charges and the same should be shown separately in the Invoice). viii. Service charges of Agent are applicable only during booking transaction. There is no service charge to RSPs for cancellation transactions. III. Mandates for Cancellation/Refund of Tickets i. RSP should cancel the ticket, only on request of the customer. ii. When the RSP can
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