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| Type | Commercial Circular |
|---|---|
| Topic | refunds |
| Currency | Currency not verified |
12.When a First class confirmed ticket is cancelled less than 12 hours of the scheduled departure of the train and upto 4 hours before SDT, the cancellation charge is 50% of fare.
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### Notes:
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# Wh. Questions: What ? Why ? When ? Where Who ? Whom? How? Which ?
What is RUFUNDS ? Returns tkt. fare
What is Ticket?, Refund of tkt. ?
When Refunds allowed ? Time bound
Who/How issue Refunds ? Rly Counters/IRCTC
Why Refunds to be issued ? Pass., Money
### Notes:
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# Introduction & Terminology
New Terms??
Flat Charge or Min. Can. Charge.
Clerkage Charge.
E - Ticket?
ERS ?
IRCTC
### Notes:
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# REFUNDS – Two (2) Conditions
| NORMAL CONDITIONS | ABNORMAL CONDITIONS |
| --- | --- |
| ALL IS WELL/ NORMAL | If late than 3 Hrs: Full Refund |
| Day to day Ticket CANs. | Missing connecting train at Jn. ea |
| | Inability /No accommodation : |
| | Cancellation of trains: Full Refund |
| | Partially Used tkts.: TDR |
| | Dislocation of train services: Full/P |
| | Failure of AC Eqipmnet: Diff of H/L |
| | Travelling in lower class: Diff of H/L |
### Notes:
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# REFUND RULES UNUSED UNRESERVED TICKET
Cancellation- within 3 hours of issue of ticket.
Clerkage – II class – Rs. 30/- per Pass.
Othaer class - RS. 60/- per Pass.
Advanced UTS Tkt: 24 hrs bef. SDT
### Notes:
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# Reserved ticket- CNF
48hrs Before Sch. Depart. Train
More than 48 hrs- flat rate – Clerkage Charge
1A/EC-240/-per HEAD
2A/FC- 200/-
3A/CC- 180/-
SL- 120/-
2S- 60/-
‹#›
### Notes:
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# UN USED CNF RESERVED TKT.
Bef. 48hrs 12 CNF 4 30 dep
25% min
FLAT
50%
RAC/WL
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### Notes:
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# UNUSED CONFIRMED RESERVED TICKET
| Time of Cancellation | Canc. Charge | 1A/ EC | 2A/ FC | 3A/ CC | SL | 2S |
| --- | --- | --- | --- | --- | --- | --- |
| More than 48 hrs. before SDT. | Min. Canc Charge | 240 | 200 | 180 | 120 | 60 |
| Between 48 hrs. and upto 12 hrs. before SDT. | 25% of Fare, subject to minimum as above | | | | | |
| Within 12 hrs. before SDT and upto 4 hrs. before SDT. | 50% of Fare, subject to minimum as above. | | | | | |
### Notes:
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# UNUSED CONFIRMED RESERVED TICKET
If surrendered within four hours - No refund
### Notes:
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# UNUSED RAC / WL TICKET
Cancellation only upto 30 minutes before scheduled departure of train.
Within 3o min SDT: No refund.
Clerkage charge --Rs. 60/- per passenger
### Notes:
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| Cancellation of CPT through 139 & IRCTC Website |
| --- |
### Notes:
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# 139-IVRS
Call 139 ( on the SAME mobile no. )
Select option 2 (IVR menu) –Go to Sub menu 6
PNR + Train no.
OTP sent: repeated: entered: cancelled
Message with amount sent
Go to the counter and collect within the time limits
### Notes:
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# 139 SMS
SMS: CANCEL 2303529769 12420
OTP received
SMS:OTP 123456
“Cancelled and refundable amount Rs-”
Go to the counter and collect
### Notes:
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# Cancellation through 139
| When | PNR status | Surrender Time limit Sch.Dep.time of train | Where |
| --- | --- | --- | --- |
| More than 24 hrs of sch.dep. | CNF/RAC/WL | 0601-1800 Hrs : up to 4 hrs after sch dep. 1801-0600 Hrs : next day up to first 2 Hrs(up to 10 Hrs) | Any PRS counter |
| Within 24 hrs | CNF/RAC/WL | | Journey commencing station or nearby satellite location |
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### Notes:
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# LATE RUNNING
By more than 3hrs
Full refund
Up to actual dep
After DEP.
No refund
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### Notes:
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# MISSING CONNECTION
Not willing to travel
Balance refund
Up to 3hrs of arrival
VSKP
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