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| Circular number | Notes-and-coins-of-denomination-Rs20-Rs-10-Rs- |
|---|---|
| Type | Commercial Circular |
| Topic | fares |
Urban | II | - | 10 | 4\* | 15 | - | | Second class Non-Suburban | II | - | 10 | 3\* | 15 | - | | \*Coaching Traffic – Lean Period –Feb, Mar & Aug Peak Period – Remaining 9 Months | | | | | | | If no accommodation is available in the class of carriage for which a ticket is issued and the passenger travels in lower class, he shall on returning the tickets be entitled to a refund.
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# Pro.CCTC 6/23 - Commercial
### Notes:
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# FUNCTIONS OF COMMERCIAL DEPARTMENT
Sale of Transportation
Creating and developing traffic
Securing & maintaining friendly relations with customers.
To cultivate good public relations
Fixing of rates, fares and other Charges
Correct collection, account and remittance of traffic receipts
### Notes:
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# DUTIES OF COMMERCIAL STAFF
All commercial staff should be well conversant with the relevant rules and regulations as given in various tariffs, codes, commercial manual and other manuals, books and circulars issued from time to time by railway administration for the performance of their respective duties.
2) All commercial staff on duty must wear clean uniform, badge and armlet
etc. and be smart in appearance.
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# CONDUCT OF COMMERCIAL STAFF:
All commercial staff must:
1) Be Alert, Prompt, Helpful, Courteous and Obliging.
2) Furnish correct information or when not able to do so, be helpful and direct enquirers to the official who can give information.
3) Attend to the comforts of all passengers, especially women and children not accompanied by male persons.
4) Maintain a close watch on the movement of traffic and suggest ways and means to promote flow of traffic to the Railways.
5) Pay special attention to the general cleanliness of the station platforms, offices, refreshment rooms, waiting rooms, waiting halls, bathrooms lavatories etc.
6) Furnish when asked, their name, designation and phone numbers without hesitation.
b) All commercial staff must not:
1) Solicit or accept gratuities.
2) Be in a state of intoxication while on duty.
3) Smoke in the Railway premises or in the Public places.
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# DECLARATION OF PRIVATE CASH
Stationary staff - up to Rs.750/-
Non-stationary staff -up to Rs.2000/-
Beyond the above limit obtain endorsement from the Supervisor
| MONITORY LIMIT |
| --- |
### Notes:
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# BOOKS OF REFERENCE
### Notes:
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Coaching Tariff Part I, Vol. I
Rules for carriage of passengers and their luggage.
Coaching Tariff Part I, Vol. II-
Concession rules
Coaching Tariff Part I, Vol. III
Rules for conveyance of parcels & small animals.
Coaching Tariff Part II:
Passenger Fare tables
Coaching Tariff Part III:
Rate list for charging of luggage and parcels.
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IRCA GOODS TARIFF - Part - I, Vol. - I:
Rules for acceptance, carriage and delivery of goods.
IRCA GOODS TARIFF - Part - I, Vol. - II:
General classification of goods( 25 groups of commodities )
IRCA GOODS TARIFF Part - II:
Freight rates (18 classes)
Military Tariff:
Rules for carriage of military traffic
Red Tariff:
Rules for acceptance, booking, carriage and delivery of
explosives and other dangerous goods
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Indian Railways Code for Traffic (Comml) Department:
Published by Railway Board and contains essential principles and policy
directives of the Board.
Commercial Manual Volume I:
Policy directives of coaching traffic.
Commercial Manual Volume II:
Policy directives of Goods traffic.
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# CLASSES OF ACCOMMODATION & FARE STRUCTURE
| Sl No | Class | Code | No. Of Berths/Seats |
| --- | --- | --- | --- |
| 01 | 1AC (1A) | H | 20 / 24 (LHB) |
| 02 | AC Executive (EC) | E | 46 |
| 03 | AC 2 Tier (2A) | A | 46/48 / 54 (LHB) |
| 04 | First Class (FC) | F | 20 |
| 05 | AC 3 Tier | B | 64 / 72 (LHB) |
| 06 | AC 3 Tier Economy (3E) | M | 83 (LHB) |
| 07 | Garib Rath AC-3 Tier(3A) | G | 64 / 72 (LHB) |
| 08 | AC Chair Car (CC) | C | 75 |
| 09 | Sleeper Class (SL) | S | 72(ICF) / 80(LHB) |
| 10 | Second Sitting (
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