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| Circular number | No. 2011/TG-1/10/ATVMs/Facilitators/e-file |
|---|---|
| Date | 2024-02-29 |
| Type | Commercial Circular |
| Topic | uts |
| Currency | Currency not verified |
Engagement of facilitators for issuing of unreserved tickets through ATVMS facilitator, in case retired Railway employees also _express_ their -in_case_ retired Railway employees also express their
GOVERNMENT OF INDIA (भारत सरकार) MINISTRY OF RAILWAYS (रेल मंत्रालय) RAILWAY BOARD (रेलवे बोर्ड) ve के de ve मे No. 2011/TG-1/10/ATVMs/Facilitators/e-file New Delhi, dated 29.02.2024 Principal Chief Commercial Managers, All Zonal Railways. Sub: Engagement of facilitators for issuing of unreserved tickets through ATVMS. Ref: This office letters of even no. dated 16.09.2022, 21.03.2023 and 06.04.2023 In reference to the above cited letters, the extension of the facilitator scheme and pilot project (launched on South Eastern Railway vide this office letter dated 16.09.2022 and valid up to 31.03.2023 which was later extended up to 31.03.2024) has been examined in this office. 1.1 It has been decided to extend the facilitator scheme for engaging retired Railway employees as facilitator for another one (01) years i.e. up to 31.03.2025 on the extant terms and conditions. 1.2 Further, based on feedback of the pilot project on South Eastern Railway and requests for provision of this facility received from other Zonal Railways (viz. East Central, East Coast, Southern, South Central and Southeast Central Railways), it has been decided to extend the pilot project to all Zonal Railways up to 31.03.2025. South Eastern Railway shall be the nodal Railway to provide necessary inputs to other Zonal Railways to facilitate implementation of this project. 1.3 Moreover, it has been decided that Sr. DCMs incharge may be empowered to look into cases of irregularities viz. bad behavior with passengers etc. and take appropriate action like termination of contract of facilitators, if required. Also, actions like lodging of FIR, wherever required, may be taken by the competent authority i.e. Sr. DCM incharge or any other officer nominated by Sr. DCM incharge. 1.4 Besides, facilitators - both retired railway employees and those under the aegis of the pilot project- shall accept payments preferably through digital modes. 1.5 A Joint Procedure Order (JPO) for both the ATVM facilitator schemes is enclosed herewith. (७. wn J Ls Tae 24.02.7244 nn /- 2 | 2. Necessary instructions may be issued to all concerned accordingly. 3. This issues with the concurrence of Finance Directorate of Ministry of Railways. Awe Pel | (Sanjay Manocha) Director Passenger Marketing-II1 | Railway Board | Ph. No.:011-23047367 Email id: manocha.421sanjay@gov.in 4th Floor, Room No: 415-A No. 2011/TG-1/10/ATVMs/Facilitators/e-file New Dethi, dated 29.02.2024 Copy to: Dy. Comptroller & Auditor General of India, Railways, Room No. 224, Rail Bhawan, New Delhi. PFA & CAO, All Zonal Railways. Director General of Audit, All Zonal Railways. For Member Finance, Railway Board. Rail Bhawan, Raisina Road, NewDelhi-110001 PROCEDURE ORDER FOR ENGAGING FACILITATORS TO ISSUE UNRESERVED TICKETS THROUGH AUTOMATIC TICKET VENDING ‘MACHINES. 1. INTRODUCTION: The Scheme is to engage facilitators for issuing of unreserved tickets through Automatic Ticket Vending Machine (ATVM) from station premises. 2. SELECTION OF ATVM FACILITATOR: 2.1 Retired Railway Employees a. Applications shall be invited by the Railways from amongst the retired Railway employees of any department who are willing to get engaged as facilitator for issuing unreserved tickets through ATVMs installed in Railway premises. b. The number of facilitators to be engaged and the number of ATVMs to be allocated to them shall be decided by a committee of 03 Assistant Officers of the Division from Commercial, Finance and Operating Departments. c. In case of large number of applications for engagement as facilitator, Zonal Railways shall ensure that selection is done in a fair and transparent manner. d. Spouses and adult children of retired railway employees may also be allowed to work as facilitators in addition to retired railway employees working as facilitators, The order of priority for engaging facilitator shall be as under:- i. Retired railway employee. li. Spouse/Adult child of retired Railway employee (only one
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