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| Type | Commercial Circular |
|---|---|
| Topic | reservation |
Menu- 1. Daily reports Receipt shall be issued to the ticket holder by the Station Master of the station
1
ZONAL RAILWAY TRAINING INSTITUTE
COACHING THEORY
Our Motto
Discipline and Devotion to Duty
Our Aim
To develop effective personnel with pride in their work
and faith in the management
3
DISCLAIMER
This booklet is only a guide to understand the principles of railway
commercial rules in respect of coaching working.
This guide is not meant for substituting Tariff
Books, Manuals and Circulars.
The trainees must refer to Tariffs, Manuals and Circulars Issued and
updated from time-to-time for day-to-day working.
CUSTOMER
The customer is the most important person in our premises Customers
are not depending on us
We are depending on them Customers are
not an interruption to our work
They are the purpose of it
We are not doing them a favour by serving them
They are doing us a favour by giving an opportunity to do so Customers are
not outsiders to our business
They are part of it
-- Mahatma Gandhi
ZRTI/MLY
Coaching Theory
7
Index
S.No
Topic
Page
1
Organization of Railways
8-11
2
Books of Reference
12-14
3
Commercial Terminology
15-17
4
Functions of Commercial Department & PC declaration
18-19
5
Customer Care, Customer Satisfaction
20-22
6
Citizens charter for Passengers
23-30
7
Classification of Tickets
31
8
Journey Tickets
32-45
9
Non Journey Tickets
46-48
10
Digital Initiatives
49-51
11
Unreserved Ticketing System,
52-57
12
UTS on Mobile, UTS frauds
58-64
13
JTBS, ATVM, Co-TVM, STBA, YTSK
65-69
14
Rules for Commencement of Journey, Break journey, GC
70-73
15
Validity of Tickets
74-77
16
Concessions
78-94
17
Reservations
95-111
18
Group Reservation
112
19
e - Ticketing
113-115
20
Tatkal Reservation Scheme
116-118
21
Upgradation of Passengers
119-120
22
Different Types of Trains
121-125
23
Booking of Special Coaches / Trains(FTR)
126-130
24
RTSA, POET, NTES, IVRS
131
25
Refunds
132-148
26
Ticket Deposit Receipt
149
27
(CCRS)
150-151
28
VIKALP Scheme
152-153
29
Luggage
154-161
30
Parcels
162-190
31
Lost Property & Unclaimed Consignments
191-195
32
Parcel Management System (PMS)
196-197
33
E-Way Bill
198-202
34
Ticket Checking
203-234
35
Carriage of Passengers in Brake Van
235-236
36
Railways Act (Important Sections)
240 – 243
37
Cognizable & Non-cognizable offences
244 – 246
38
Liability of Railway Administration
247 – 250
39
Public Grievances Redressal Machinery
251 – 255
40
Disaster Management
256 – 259
41
Passenger Amenities
260 – 263
42
Medical assistance & Safety of Passengers
264 – 266
43
Facilities for Ladies, Divyangjans & Senior Citizens
267 – 271
44
Coaching Accounts
272 – 283
45
Cleanliness at Stations
284 - 285
ZRTI/MLY
Coaching Theory
8
ZONAL RAILWAYS & DIVISIONS
ZRTI/MLY
Coaching Theory
9
ZRTI/MLY
Coaching Theory
10
List of Zonal Railways, HQ and Jurisdiction of Divisions
Name of the Zone
Head
Quarters
Divisions
Central Railway
Mumbai
Bhusawal, Nagpur, Mumbai
(CST), Solapur, Pune
Eastern Railway
Kolkata
Malda, Howrah, Sealdah,
Asansol
East Central Railway
Hajipur
Danapur, Dhanbad,
Sonepur, Moghulsarai,
Samastipur
East Coast Railway
Bhubaneswar
Khurda Road, Waltair,
Sambalpur
Northern Railway
New Delhi
Ambala, Ferozpur, Lucknow,
Moradabad, Delhi
Northeast Frontier Railway Guwahati
Katihar, Lumding,
Tinsukhia, Alipurduar,
Rangiya
North Eastern Railway
Gorakhpur
Lucknow, Varanasi,
Izatnagar
North Central Railway
Allahabad
Allahabad, Jhansi, Agra
North Western Railway
Jaipur
Bikaner, Jodhpur, Jaipur,
Ajmer
Southern Railway
Chennai
Chennai, Madurai, Palghat,
Tiruchirapalli, Trivandrum,
Salem
South Central Railway
Secunderabad
Secunderabad, Hyderabad,
Guntakal, Vijayawada, Guntur,
Nanded
South Eastern Railway
Kolkata
Kharagpur, Chakradhapur,
Adra, Ranchi
South East Central
Railway
Bilaspur
Nagpur, Bilaspur,
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