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| Date | 2024-04-26 |
|---|---|
| Type | Commercial Circular |
| Topic | ticket-checking |
| Currency | Currency not verified |
Manning of coaches by Ticket Checking Staff the stationary ticket checking staff may be entrusted with onboard ticket checking
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GOVERNMENT OF INDIA (arn-o J.t.zQ)l.z)
l\UNISTRY OF RAJLWAYS {rcI.riiJ.lcl<I)
RAILWAY BOA RD ('rcru ffit)
*****
No. 2024ffG-V/10NoJ.J
Principal Chief Commercial Managers,
All Zonal Railways
New Delhi, datedrz,05.2024
Sub: -
Manning of coaches by Ticket Checking Staff.
The ticket checking staff fonns the vital front-end interface with passengers and
perfonns versatile functions in the course of discharging their responsibilities. The duties
performed by the ticket checking staff are vital not only from revenue point of view but
also in shaping the general public perception of Indian Railways. However, inadequate
manning of coaches by ticket checking staff owing to various reasons is highlighted at
various foras from time to time. Since manning of reserved coaches is important to prevent
inconvenience/harassment to bonafide passengers and leakage of revenue, the issue of
inadequate manning needs to be addressed with utmost priority.
2.
With a view to address this issue various guidelines have been issued from time to
time, which are summarised below: -
i. Instructions were issued vide No.201 O/TG-V/'10/Comrnittee dated 15.12.20 IO zonal
Railways were asked to ensure manning of reserved coaches by reviewing the staff
deployed in squads and suitably reducing the same as per limit indicated below:-
Zonal Railways having suburban :
Not exceeding 15 % of the ticket checking
section
staff on Roll.
Zonal
Railways
not
having:
Not exceeding 7% of the ticket checking
suburban section
staff on Roll
~
All zonal railways should suitably adjust staff strength of ticket checking staff
working in ticket checking squads according to the stipulated percentage so as to
increase availability of manpower to be deployed for manning the reserved coaches
on Mail/Express passenger trains
ii. Zonal Railways were advised vide this office letters No. 2011 !TG-V /26/8 dated 09-
09-2013 & 13-11-2013 to undertake the review of TIE links and lo examine the
feasibility of extending run of TTEs beyond Divisiona.1/Zonal jurisdiction subject to
Hours of Employment Regulation (HO ER) nonns. During the PCCMs conference
held in New Delhi on 26-04-2024 also the issue of reviewing TIE links in
coordination with adjacent Railways Lo achieve 100% manning of coaches was
discussed and zonaJ Railways were advised to carry out a study lo review manning
by ticket checking slaff in trains and stationary duties al all commercial offices al
stations to eliminate overstaffing/unc;lerstaffing. The feedback of the study conducted
is required to be furnished to this office.
iii. Instructions were also issued vide Commercial Circular No. 72 of 2018 wherein
zonal Railways were advised that in order to optimize the available human resource
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in the C~mmercial Department, wherever possible, the surplus ECRC staff may be
engaged m stationary ticket checking activities after imparting necessary tmining and
the stationary ticket checking staff may be entrusted with onboard ticket checking
activities. This provision can be used by zonal Railways to increase avajlability of
staff for manning the trains.
iv. 1n the view of inlroduction of Hand Held Terminals (HHTs) and proliferation of e-
ticketing, zonal Railways may also get a work study of working of ticket checking
staff conducted as per provisions of HOER and coach manning nomrs so as to assess
the maximum period of action.
3.
Zonal Railways are, therefore, requested to take action as per instructions contained .,,
in various guidelines mentioned above so as lo increase the availabiWy of ticket checking
staff so tJ1al tl1ere is no apparent sb011fall in the staff lo be deployed for manning the
reserved coaches on Mail/E.,'<press/Passenger trains particularly, in the first beat of the run
of trains. Any innovative idea in this regard which has been implemented/is proposed to be
implemented by zonnl Railways may be shored with this office for
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