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Inspector, on which the request was made that passenger should be detained

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Summary

Inspector, on which the request was made that passenger should be detained; Stock of tickets.εThe stock of tickets at the station should not be allowed to

Text of the circular

GOVERNMENT OF INDIA 
 
MINISTRY OF RAILWAYS 
 
(Railway Board) 
 
INDIAN RAILWAY 
COMMERCIAL MANUAL 
VOLUME I 
 
1992 Third Edition, 1992 
 
Government of India Press, Coimbatore 
 
First Limited Edition 1967  
Second Edition 1972 (Revised) 
Third Edition 1992 (Revised) 
  
PREFACE
The State Railway Code for the Traffic Department (Commercial), 1939, used to 
lay down the rules and instructions bearing on the working of the Commercial 
Department and commercial staff. Later, the Railway Board decided that an 
Indian Railway Code for the Traffic Department (Commercial), containing only 
essential principles, mandatory instructions and policy directives issued by the 
Board, should be brought out. The first provisional issue of the code was 
published in 1961. It was also decided that an Indian Railway Commercial 
Manual, containing procedural rules for the conduct of day-to-day work at 
stations by the commercial staff, should be also produced. 
 
2. The Indian Railway Commercial Manual is being brought out in two volumes. 
The present publication, Volume I, contains chapters relating to coaching traffic, 
booking and carriage of animals and birds and the articles as mentioned in Part 
I of schedule II of the Railways (Extent of Monetary Liability and the 
Prescription of Percentage charge) Rules 1990. Volume II of the Manual will 
deal with matters relating to goods traffic and other miscellaneous subjects. 
 
3. The provisions of this Manual do not supersede or alter or substitute the 
rules and instructions contained in the statutory publications like Acts, Codes, 
Rules, Tariffs, etc. 
 
4. This edition of the Manual is not only a re-print of the old Manual but also 
incorporates the consequential changes in the light of the coming into force of 
the new Railways Act, 1989 and the Railway Claims Tribunal Act, 1987. 
Wherever necessary text of the relevant provisions from these Acts has been 
reproduced at appropriate places in this edition. Shri Arun Kumar Khanna 
Commercial Inspector (Marketing) Railway Board, Shri R.S. Yadav Commercial 
Instructor Zonal Training School Chandausi and Shri OM Prakash Khurana 
Commercial Inspector (Marketing) Railway Board, have rendered valuable 
assistance in updating the provisions of the manual. 
 
5. Errors, discrepancies and omissions, if any, noticed in this edition should be

brought to the notice of the Railway Board.
 
 
Rail 
Bhavan                                                                                                    S. 
K. MALIK 
New Delhi                                                                             Director 
Commercial (Marketing 
April 2,1992                                                                                  and 
Railway Act Revision) 
                                                                                                                  
Railway Board

CONTENTS 
 
CHAPTER I  
INTRODUCTORY 
Functions of the Commercial Department, 101. Chief Commercial, Superintendent, 102. 
Definitions, 103. Duties of commercial staff, 104. Conduct of commercial staff, 105. 
Discipline,106. Reporting for duty, 107. Hours of duty, 108. Appearance of staff, 109. 
Use of summer and winter uniforms, 110. Display of posters and notices, 111. Display of 
notices showing the hours of business, 112. Exhibition of time tables, fares lists, etc., 
113. Books of reference, 114. Scrutiny of tariffs, books, rate advices and circulars, 115. 
Accessibility of rate and fare advices to the public, 116. Responsibility for ensuring that 
tariffs, etc. are correctly posted and assimilated, 117. Supply and use of postal stamps 
118. Attention to correspondence, 119. 
CHAPTER II  
PASSENGER TICKETS 
Description of tickets, 201. Card tickets, 202-203. Particulars on card tickets, 204. 
Tickets for different classes, 205. Colour of card tickets, 206, Numbering of tickets, 207. 
Child-cum-Concession tickets, 208. Reservation tickets, 209. Blank paper tickets, 210-
211

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