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Commercialpedia Indian Railways commercial circulars and policies

INDIAN RAILWAYS- FREIGHT BUSINESS DEVELOPMENT PORTAL

Currency not verifiedStudy materialfreight
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TypeCommercial Circular
Topicfreight
CurrencyCurrency not verified
Official PDFindianrailways.gov.in

Summary

Step 7: After successful payment, user shall be redirected to FBD Portal-

Text of the circular

INDIAN RAILWAYS- FREIGHT BUSINESS DEVELOPMENT PORTAL 
ONLINE PAYMENT SERVICE 
FASTER, CONVENIENT & SECURE 
 
Freight & 
Ancillary
Charges 
P ayments
are now,
j ust 
a C lick 
A way…

Visiting Freight Business Development (FBD) Portal 
 
Option 1: Visit https://indianrailways.gov.in and click on FREIGHT SERVICES -> Freight 
Business menu item. 
 
 
 
Option 2: Visit https://fois.indianrailways.gov.in and click on FREIGHT BUSINESS button 
 
 
 
Option 3: Direct URL Link https://fois.indianrail.gov.in/RailSAHAY

Accessing Customer Dashboard (FBD Portal) 
 
FBD Portal is one stop solution for all the freight customers’ needs, providing 
myriad of information and services. In order to bring IR freight business closer 
to the customer, FBD portal is an innovative digital platform adding to ease of 
doing business. 
 
 
 
Step 1: Click on EXISTING CUSTOMERS -> Individual Login menu item.

Step 2: Login with your FOIS e-RD (e-Registration of Demand) credentials. 
 
 
 
Step 3: After successful login, enter the Customer Dashboard, a personalized 
dashboard reflecting all your freight business with Indian Railways (IR) including 
Pending Payments, Payments History, Refund History, Outstanding Indents, 
On-Run Consignments, Registered Concerns and much more.

A Primary customer may make all the payments, pending on behalf of 
his organization/company.  
A Secondary customer (Handling Agent) may make payments, pending 
on the any location(s) on behalf of all the primary customers 
(organizations) for which he’s registered as a handling agent in FOIS. 
 
List of organizations (Primary/Secondary) is available at the top right 
corner of the pending payments view.

Making online payment of Freight and Ancillary Charge(s) 
 
Step 1: In the customer dashboard, click on Pending Payments to view the 
detail of all the outstanding charges (latest at the top), raised by IR Goods Clerk 
at respective loading stations. 
 
 
 
Step 2: Verify the detail of individual charge, click on displayed amount and get 
to know about taxes, adjustments and net payable amount for Freight Charges 
and for Ancillary Charges.

Step 3: Initiate the payment process through Pay Now option. 
 
 
(*Screen shot for Freight Charges)

(*Screen shot for Demurrage Charge) 
 
Step 4: Verify the detail of GST and WRF Adjustment (if any for Freight Charges) 
and Net Payable Amount calculated there-on, at the confirmation page. In case 
of any assistance or query regarding freight payments, may check Help & 
Support Section or directly contact IR Freight Officials through RailMadad 
application (Contact Us Option). If everything is in place, may Continue with 
Payment.

Step 5: Select your preferred mode of payment, amongst the various options 
available on SBI Payment Gateway: 
SBI Net-banking, other banks online banking, Debit Card, Credit Card, NEFT/RTGS etc.  
 
Login to your selected payment mode 
 
 
 
 
Step 6: Verify the payment amount and confirm the transaction.

Step 7: After successful payment, user shall be redirected to FBD Portal- 
Payment Confirmation Page. 
 
 
 
Step 8: User may keep note of Bank Transaction ID and IR Transaction 
Reference ID for future reference. In case, user experiences any aberration in 
the payment process, may contact SBI Helpline, available 24x7.

Step 9: Go Back to Dashboard for further monitoring and analysis of customer’s 
freight business with Indian Railways. 
 
 
 
 
Clubbing Multiple Payments through Payments Cart 
 
This feature provides a facility to club a number of charges for making payment 
in one go. Charges accrued on the same zonal railway and for the same 
customer can be clubbed in a ‘payments cart’. Detail of each and every charge 
may be viewed in the cart and net payable amount (the grand total of all the 
added charges) may be paid through a single transaction. The facility saves the 
precious time and helps customers, overcome the constraints on number/limit 
of daily online transactions. 
 
All the types of charge

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