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| Type | Commercial Circular |
|---|---|
| Topic | reservation |
| Currency | Currency not verified |
For E-pass/E-PTO staff does not need to go to pass clerk to apply for pass/Pto.
FAQ ON PRIVILEGE PASS/PTO- 1. Q. What is the objective of privilege pass/PTO module ? A. The objective is to enable serving railways staff to book tickets using E-pass/PTO which can be applied online and is issued online. 2. Q. What is the benefit of E-pass/E-PTO? A. For E-pass/E-PTO staff does not need to go to pass clerk to apply for pass/Pto. They can apply from the comfort of their homes and get the E-pass/E-Pto. Also, they can book tickets both using conventional means i.e. through the booking counter And through IRCTC website or using UTS/PRS apps. In addition details of the travelling staff and all his family members are verified from HRMS at the time of ticket booking using E-privilege pass/E-PTO . 3. Q. My name/ my family member’s name is longer than 16 digits, PRS accepts only 16 digits .How to enter my name/ family member’s names? A. If name is longer than 16 digits, plz enter first 16 digits exactly as per HRMS name ( mentioned on pass also) including the spaces only. PRS has constraint of 16 digits as it has to be printed on Tickets and they have limited space. For example if your name is Amaresh Kumar Srivastava which is greater than !6 digits plz use - Amaresh Kumar Sr. This is 16 digits including spaces. Plz don’t use A K srivastava or A.K. Srivastava or Amaresh kumar as it wont match with HRMS name which is validated during ticket booking. Please do not use punctuation marks (.) etc if they are not there in HRMS name. 4. Q. What is the validity of OTP for pass? A. Presently the validity is 1 hour/ 60 minutes. 5. Q. I obtained OTP for pass, but the queue at counter was very long and my OTP expired, what to do? A. OTP can be obtained again, if the earlier one expires. Also as explained earlier with E-pass/E-PTO you don’t even need to go to the counter, you can also book tickets using the IRCTC site. OTP can be obtained using your smartphone browser also from the HRMS site. 6. Q. Why has OTP been kept, when unique pass number is already there? A. Since OTP will be sent on your registered mobile number and others should not have access to it, it has been kept as an additional layer of security so one that one does not misuse your E-pass/E-Pto. 7. Q. I am getting error during booking ticket booking on IRCTC site/ booking counter using E-pass/E-PTO? What to do? A. Error is shown in such cases. During IRCTC booking its hsown in red on top right of screen and for counter booking it is shown as bottom row on booking screen. The error mentions the reason why ticket booking failed. By understanding it , usually corrective action can be taken at your end. If it cant be resolved plz approach HRMS coordinator who will contact HRMS helpdesk to solve your issues. Some sample errors with reasons are given below- a. Passngr details not matched or no more dependent- This issue arises because either of name, age or gender does not match with pass details. Also if pass is issued and family declaration is resubmitted by employee after that, this issue may arise. - Most probable reason is that you have not typed passenger names as they are in HRMS, Please type first 16 digits including spaces, as they are in HRMS, as explained in point 3 above. Plz do shorten names using initials only. For example if name in HRMS is Roopesh Kumar Upadhyay plz don’t use R K Upadhyay , use Roopesh Kumar Up ( 1st 16 digits including spaces) , and if it is R K Upadhyay in HRMS plz don’t use Roopesh Kumar Up, use R K Upadhyay only. One more reason for this error may be that one of your sons has crossed 21 years of age and you have not applied for extension of validity of his pass in HRMS family alongwith proper certificate and it has not been accepted. Sons after 21 years are allowed on grounds of- being bonafide student, being engaged in research work, working as articled clerk under CA or being invalid with appropriate doctor certificate. If you want the son to be i
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